Représentant du service clientèle (bilingue) - À distance

Teladoc Health; Blainville; On-site; CAD 56,000 - 86,000; Full time

Benefits offered by this job

Paid vacation after 1 year

10 sick days per year

Group insurance and pension fund

Parking and work-life balance

Employee assistance program

Job summary

The City of Laval is seeking a qualified professional to train and support users of police information systems CRPQ, CIPC, and IG-MIP. The role emphasizes quality, policy adherence, and data integrity across the department.

Ideal candidates will have secondary-level education, certifications in CRPQ-CIPC and IG-MIP, and demonstrated ability to teach diverse audiences with attention to detail.

Qualifications

• Education ending at secondary school level 5.
• Two years of relevant experience in police information systems.
• Valid CRPQ-CIPC operator and IG-MIP operator certifications.
• Teaching skills and the ability to present to audiences are assets.
• Ability to share knowledge to help colleagues master tools.
• Attention to detail for quality and reliability of police data.

Responsibilities

• Provide training, qualification, requalification, user support, and quality control for CRPQ/CIPC/IG-MIP systems.
• Apply current standards, policies, and procedures to ensure quality and uniformity.
• Serve as super-user to support operations and resolve issues.
• Participate in data integrity efforts and continuous process improvement.
• Collaborate with service managers and SQ representatives to update procedures and materials.

Skills

Proficiency in language

Data management

Teaching skills

Ability to advise/support

Results-oriented

Openness to diversity

Client-oriented

Education

Education ending secondary school (level 5)

CRPQ-CIPC operator certification

IG-MIP operator certification

Job description

POSTING PERIOD

From September 29 to October 14

SALARY

Class 8 – from $55,827.91 to $85,889.09 / year

SCHEDULE

33.00 hours per week, DAY; MONDAY to THURSDAY - 08:15 to 17:30 - A

WORK MODE

In-person

The challenges that await you

You are responsible for the training, qualification, requalification, user support, and quality control related to the use of the Quebec Police Information Centre (CRPQ), the Canadian Police Information Centre (CIPC), and, if necessary, the Management Interface of the Police Information Module (IG-MIP) or any other relevant system and database within your area of activity.

You ensure the application of current standards, policies, and procedures to guarantee the quality, compliance, and uniformity of practices.

You act as a super-user to provide specialized support, participate in resolving operational issues, and contribute to data integrity. Finally, you carry out quality control activities and collaborate on the continuous improvement of processes, tools, and information management practices.

And more specifically

• Collaborate with Service managers and representatives from the Sûreté du Québec to gather the necessary information for updating procedures, quality control activities, and training materials related to CRPQ/MIP.
• Ensure initial training for new users and disseminate updates related to practices, procedures, and systems.
• Plan and deliver ongoing training for required requalifications.
• Contribute to identifying training needs and make recommendations for developing staff skills.

The ideal profile for us

• Education acquired at the end of secondary school level 5;
• Have two (2) years of relevant experience in the role, as described in the summary above, particularly in the use of police information systems;
• Hold valid and current CRPQ-CIPC operator and IG-MIP operator certifications at the time of posting;
• Teaching skills and the ability to present to various audiences are major assets;
• Ability to share your knowledge to help colleagues master specialized tools;
• Attention to detail in service of the quality and reliability of police data.

The selection process includes the following steps

• A French test
• An interview
• Pre-employment checks, including a security clearance

Skills

• Proficiency in the language
• Data management
• Teaching skills
• Ability to advise/support
• Results-oriented
• Openness to diversity
• Client-oriented

The benefits of being part of our team

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working in a pleasant environment.

For this position, we offer competitive working conditions and social benefits:

• 12 days of paid vacation after one year of service;
• 10 sick days per year;
• Group insurance, pension fund, and priority access to a daycare center;
• Work schedule allowing for work-life balance;
• Work location easily accessible with free parking;
• Employee assistance program (EAP).

Only those who meet the requirements will be contacted.

The City of Laval is committed to promoting an inclusive and equitable work environment as part of its employment equity program. It recognizes and values diversity in all its forms and invites women, individuals from visible and ethnic minorities, Indigenous peoples, and persons with disabilities to submit their applications.

If you require special accommodations to participate in the selection process, please let us know as soon as you receive your invitation.