Représentant du centre d'assistance RH - HR Support Center Representative

McKesson; Montreal; On-site; CAD 54,000 - 90,000; Full time

Job summary

McKesson Canada is hiring a first-level HR Support Representative on the Employee Care Team to handle phone and email inquiries from employees, managers, former staff, dependents, and external agencies. You will provide direct resolutions or route queries to the relevant departments in a fast-paced, tech-enabled environment.

The role requires empathy, accuracy, clear written and verbal communication in English (French preferred).

Qualifications

• Excellent customer service and HR knowledge, with a proven ability to manage complex initiatives involving multiple stakeholders.
• Outstanding communication, problem-solving and multitasking skills, with a strong attention to detail and proficiency in HR systems.
• Passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork.

Responsibilities

• Respond to employee or people leader questions promptly and with empathy and accurately.
• Navigate multiple HR systems to identify resources to assist employees and people leaders and ensure thorough case documentation.
• Communicate both verbally and in writing with clarity and respect.
• Be comfortable in a fast-paced environment that is technology enabled.

Skills

Customer service

HR knowledge

English communication

Job description

Company Overview

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve– we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Overview

As a first-level HR Support Representative on the Employee Care Team, you will handle phone and electronic inquiries from McKesson employees, managers, former employees, dependents, and external agencies. You will provide direct resolutions or appropriately route inquiries to relevant Operations or Shared Service departments. When an employee or a People Leader at McKesson needs assistance, they often turn to the McKesson Employee Care team, whose goal is to provide a delightful employee experience. To provide that experience, this role must:Respond promptly with empathy and accuracy;Navigate HR systems, communicate both verbally and in writing with clarity and respect;and stay comfortable in a fast‑paced, tech‑enabled environment.

Key Responsibilities

• Respond to employee or people leader questions promptly and with empathy and accurately.
• Navigate multiple HR systems to identify resources to assist employees and people leaders and ensure thorough case documentation.
• Communicate both verbally and in writing with clarity and respect.
• Be comfortable in a fast‑paced environment that is technology enabled.

Roles and Duties (French)

• Répondre rapidement, avec empathie et précision, aux questions des employés et des gestionnaires.
• Naviguer dans plusieurs systèmes RH afin de trouver les ressources nécessaires pour soutenir les employés et les gestionnaires et assurer une documentation complète des dossiers.
• Communiquer avec clarté et respect, tant verbalement que par écrit.
• Être à l’aise dans un environnement dynamique et axé sur la technologie.

Required Skills and Qualifications

• Excellent customer service and HR knowledge, with a proven ability to manage complex initiatives involving multiple stakeholders.
• Outstanding communication, problem‑solving and multitasking skills, with a strong attention to detail and proficiency in HR systems.
• Passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork.

Experience & Language Requirements

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English.

Compensation and Benefits

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered. Our Base Pay Range for this position $53,700 - $89,500.

Equal Employment Opportunity

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.