Reporting Clerk

Enercare Inc.; Markham; On-site; CAD 50,000 - 70,000; Full time

Job summary

Enercare, a leading home and commercial services provider, is seeking a Customer Operations professional in Markham. This role involves managing registrations, customer inquiries, and operational improvements while ensuring excellent communication and analytical skills are utilized. Candidates will benefit from comprehensive perks including benefits and pension plans.

Benefits

Comprehensive benefits

Savings match plans

Overtime

Shift premiums

DC Pension Plan after 24 months

Qualifications

• Detail oriented and strong analytical skills.
• Superior working knowledge of Microsoft Office with advanced Excel skills.
• Self-motivated team player.

Responsibilities

• Register/discharge PPSAs and Notices of Security Interest.
• Develop and maintain accurate filing of contracts and registrations.
• Process payment discrepancies ensuring customer accounts are updated.

Skills

Communication

Organizational Skills

Time Management

Financial Analysis

Analytical Skills

Problem-Solving

Education

Post-secondary education

Tools

Microsoft Office

Excel

GERS

Clarify

DEBE

Asset / EDGE

Job description

Posted Tuesday, June 24, 2025 at 4:00 AM

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.

Reporting To: Senior Manager - Back Office Operations

Department: Customer Operations

Location: Markham

File Number: 2980

Rate of Pay: Pay Rates as defined in the Collective Agreement

Hours of Work: 35 hours per week: Monday to Friday - 10:00 a.m. to 6:00 p.m.

This position is responsible for registration and discharging of PPSA’s, Lease of Chattel and Notice of security interest. The individual will accurately and efficiently resolve customer queries related to registrations/discharges and financed contracts.

Responsibilities:

• Register/discharge PPSA’s, Notice of Lease of Chattel and Notice of Security Interest
• Develop and maintain accurate filing of contracts and registrations.
• Process payment discrepancies in GERS ensuring customer account is accurately updated
• Vendor Setup in GERS
• Support operations customer inquires
• Addresses adhoc requests during month-end closing
• Flexibility to adapt to changing priorities
• Project work as required
• Development and implementation of operational monitoring tools and controls.
• Coordination of tools that define and prioritize the workload of the department.
• Commitment to continuous improvement of existing processes utilizing problem-solving skills.
• Responsible for the generation and distribution of a variety of operational reports and/or metrics.

Qualifications:

• Excellent communication & interpersonal skills
• Strong organizational & time management skills
• Capable of doing financial analysis to rectify variances
• Demonstrates a commitment to improvement, & provide / implement recommendations & drive change
• Detail oriented and strong analytical skills
• Self-motivated team player
• Superior working knowledge of Microsoft Office with advanced Excel skills
• GERS, Clarify and DEBE knowledge an asset
• Asset / EDGE knowledge an asset
• Post-secondary education is an asset
  

Note: This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.