Replenishment Team Member

Michaels; Burlington; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading craft store chain in Burlington is seeking a team member to deliver friendly customer service and support customers in locating products. The candidate should have retail or customer service experience and be able to perform various physical tasks. This role offers benefits such as health insurance, paid time off, tuition assistance, and employee discounts, with shifts including nights and weekends.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Ability to remain standing for long periods.
• Move throughout the store and perform various physical tasks.
• Interact respectfully with others and promote a positive image.

Responsibilities

• Help customers shop and locate products.
• Provide fast and friendly checkout experiences.
• Participate in merchandise recovery and maintenance.

Skills

Retail and/or customer service experience

Job description

Store - TOR-BURLINGTON / SOUTH, ON

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in truck unload, stocking, and planogram (POGs) processes
7. Complete merchandise recovery and maintenance, including return/go back process and store recovery
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance with laws and standards
11. Interact respectfully with others; promote a positive image and serve as a role model
12. Cross-train in Custom Framing selling and production

Other duties as assigned.

Preferred Knowledge / Skills / Abilities

Retail and/or customer service experience preferred.

Physical Requirements

• Ability to remain standing for long periods
• Move throughout the store
• Perform bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or equipment

If assistance is needed for essential functions, please contact your supervisor for an interactive process to determine accommodations.

Work environment includes a climate-controlled store, some outdoor work, and a frame shop with glass cutting and heat press. Work hours include nights, weekends, and early mornings.

Applicants in Canada must meet legal requirements. Michaels requires team members to be at least sixteen (16) years old.

Our purpose is to fuel the joy of creativity. Michaels operates over 1,300 stores in North America and online. We prioritize team wellbeing with benefits like health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer, committed to diversity and inclusion.