Repair Technician

Topcon Positioning Systems (Topcon); Waterloo; On-site; CAD 50,000 - 70,000; Full time

Job summary

Une entreprise innovante dans le secteur de la santé recherche un Technicien de Réparation. Vous serez responsable de l'inspection et de la réparation d'instruments ophtalmiques, tout en soutenant les besoins des clients. Rejoignez une équipe globale engagée à améliorer la santé des patients grâce aux technologies avancées.

Qualifications

• Expérience en électronique, mécanique et/ou optique.
• Capacité à soulever jusqu'à 50 livres.
• Doit posséder un permis de conduire valide.

Responsibilities

• Diagnostiquer et réparer des équipements médicaux.
• Gérer les bons de travail assignés.
• Fournir une assistance technique à l'équipe de service client.

Skills

Troubleshooting électronique

Sens de l'organisation

Compétences en communication

Pensée critique

Education

Associates degree ou équivalent dans un domaine pertinent

Job description

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

The Repair Technician is responsible for inspecting and repairing multiple customer ophthalmic instruments. This also includes repair and inspection of returned products, loaner inventory, and show units and providing technical support to call center and internal teams. Have previous knowledge of medical equipment preventative maintenance. This customer-focused role supports both customers’ needs and company policies. Focusing on time management, critical thinking, quality, and being able to work under minimal supervision. Must be proficient at written communication, i.e., estimates and follow-ups within internal protocols. This position is required to be on-site at our Waterloo, ON location.

Key Responsibilities:

• Manage assigned work orders to be closed in a timely manner.
• Diagnose and repair high-tech medical equipment and instrumentations.
• Prepare and inspect loaner devices.
• Provide technical assistance to the customer service team regarding equipment maintenance/repair.
• Escalate unresolved issues to management.
• Document service/repair actions by completing forms, reports, and logs.
• Update job knowledge by participating in inner company educational opportunities.
• Establish rapport with customers by examining complaints and providing solutions, if needed.

Qualifications:

• Associates degree or greater in relevant field.
• Experience in electronics, mechanical, and/or optical troubleshooting.
• Strong organizational skills with the ability to multitask and quickly analyze and resolve specific problems.
• Excellent negotiation, interpersonal, and critical thinking skills.
• Must hold a current, valid, and unrestricted driver’s license
• Knowledge of medical device preventative maintenance and repair.
• Quality-focused with a commitment to excellence.
• Proficient written and verbal communication skills.
• The ability to lift, push and/or pull up to 50 pounds.
• The ability to often, bend, stoop, twist, sit, stand, walk, move boxes and equipment, package and re-package equipment throughout the work day.

About Us

Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology.

A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.