Repair Technician

Best Buy; Brampton; On-site; CAD 27,000 - 28,000; Full time

Benefits offered by this job

Employee discounts on tech

Competitive compensation

Hands-on experience with latest tech

Inclusive, supportive team

Ongoing technical training

Career growth opportunities

Safe and respectful environment

Job summary

Best Buy Canada in Brampton, Ontario is seeking a Repair Technician to diagnose, repair, and test laptops, desktops and mobile devices. You will use manuals and vendor resources to ensure repairs meet high quality standards and complete accurate documentation.

The role demands attention to detail, strong problem-solving skills, and a customer-first mindset. A+ certification and 6+ months repair experience are valued, with opportunities for growth and ongoing training.

Qualifications

• Grade 12 diploma or equivalent education.
• A+ Certification or equivalent technical experience.
• Strong hardware and software troubleshooting knowledge.
• Experience with Windows OS, control software, browsers and MS Office.

Responsibilities

• Diagnose, troubleshoot, repair, and test laptops, desktops, and mobile devices.
• Perform fault isolation to industry standards.
• Achieve high first-time repair completion through accurate diagnostics.
• Use service manuals, diagrams, vendor resources, and testing equipment.
• Enter repair data and service information into computer systems.
• Maintain a clean, safe work environment and follow policies.
• Support inventory control and light material handling up to 50 lbs.
• Deliver exceptional customer experiences with repaired products.

Skills

Customer-focused mindset

Attention to detail

Strong communication

Independent worker

Team collaboration

Education

Grade 12 diploma

A+ Certification

Tools

Windows OS

Microsoft Office

Job description

Position: - Repair Technician (Laptops/Desktop/Cellphone)You’ll love it here! We are hiring immediately for a Repair Technician (Laptops, Desktops & Cell Phones)As a Repair Technician, you will be part of a skilled and collaborative team that plays a key role in restoring technology products to like-new working condition. You'll use your technical expertise and passion for consumer electronics to diagnose, troubleshoot, repair, and test laptops, desktops, and mobile devices. Your work will directly contribute to delivering exceptional customer experiences by ensuring products are repaired accurately, efficiently, and with the highest quality standards.Availability RequirementsMonday to Friday10:00am – 6:30pmDue to business needs, shifts may change.What you'll do as a Repair TechnicianDiagnose, troubleshoot, repair, and test laptops, desktops, and mobile devices in a timely and cost-effective manner.Perform accurate fault isolation and repairs that meet or exceed industry standards and quality expectations.Achieve a high rate of first-time repair completion through effective diagnostics and attention to detail.Utilize service manuals, technical diagrams, vendor resources, and testing equipment to support repair activities.Obtain required parts promptly and ensure defective components are returned according to established procedures.Complete all repair documentation, service records, and required paperwork accurately and on time.Enter repair data and service information into computer systems and databases with a high level of accuracy.Maintain a clean, organized, and safe work environment while following all company policies and procedures.Support inventory control and light material handling duties, including lifting products up to 50 lbs.Contribute to a customer-centric culture by ensuring every repaired product is returned in excellent working condition and ready to exceed customer expectations.Stay current with evolving technologies, repair techniques, and consumer electronics trends.What we're looking forPassion for technology, innovation, and consumer electronics.Minimum 6 months of experience working in a service center or similar repair environment.Minimum 1 year of experience diagnosing, testing, and repairing laptops and desktops.Experience repairing mobile devices is considered an asset.Grade 12 diploma or equivalent combination of education, training, and experience.A+ Certification required or equivalent technical experience.Multi-brand certifications and manufacturer authorizations are considered an asset.Strong knowledge of hardware and software troubleshooting.Experience using Windows operating systems, control software, internet browsers, and Microsoft Office applications.Ability to read and interpret service manuals, technical documentation, schematics, and repair procedures.Strong communication skills, both written and verbal.Exceptional attention to detail with the ability to work accurately in a fast-paced environment.Proven ability to manage priorities, work independently, and contribute positively to a team environment.A customer-first mindset with a commitment to quality, reliability, and service excellence.Why you'll love it hereEmployee discounts on awesome tech and electronicsCompetitive compensation and benefitsHands-on experience with the latest consumer technology and electronicsAn inclusive, fun, and supportive team you'll quickly call friendsOngoing technical training and development opportunitiesOpportunities for career growth within Best Buy CanadaA culture that encourages innovation, continuous improvement, and learningWe prioritize a safe and respectful work environmentThe chance to turn your passion for technology into a rewarding careerJoin our amazing team!If you're passionate about technology, enjoy solving technical challenges, and take pride in delivering high-quality repairs that create great customer experience, we'd love to hear from you.We are looking for people just like you.About Best Buy CanadaAs Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is built on inclusivity and belonging, giving employees a place where they can bring their whole selves to work.Our service depot and distribution center support customers across Canada through expert repair services, product refurbishment, and logistics operations. You'll work alongside talented technicians and operations teams in a fast-paced environment focused on quality, innovation, and customer satisfaction. Every repair you complete helps create amazing customer moments and gives technology a second lifeBase pay rangeHourly pay rate: $19.80 - $20.54This job is eligible for a company performance bonus in addition to the compensation range above.Pay may vary by province. Pay listed is for the location advertised.9200 Airport Road, Brampton, ON L6S 6G6This posting is for a vacancy.