Repair Technician

Best Buy; Brampton; On-site; CAD 56,735,000 - 58,857,000; Full time

Benefits offered by this job

Employee discounts

Competitive pay

Hands-on tech experience

Inclusive team environment

Technical training

Career growth opportunities

Safe work environment

Job summary

Best Buy Canada is hiring a Repair Technician to diagnose, repair, and test laptops, desktops, and mobile devices in a fast-paced environment. You will use manuals, diagrams, and vendor resources to ensure high-quality repairs and documentation.

Join a team that values customer-focused service, continuous learning, and hands-on experience with the latest consumer technology. Shifts run Monday to Friday, with exposure to growth opportunities within Best Buy Canada.

Qualifications

• 6+ months in a service center or repair environment.
• 1+ year diagnosing, testing and repairing laptops/desktops.
• A+ or equivalent technical experience is required.
• Multi-brand certifications are a plus.
• Strong hardware and software troubleshooting skills.
• Proficient with Windows OS, software, and office apps.

Responsibilities

• Diagnose, troubleshoot, repair, and test laptops, desktops, and mobile devices.
• Perform accurate fault isolation and repairs to industry standards.
• Aim for high first-time repair completion with detailed diagnostics.
• Use manuals, diagrams, vendor resources, and testing equipment.
• Procure parts promptly and return defective components per procedure.
• Complete repair documentation and enter data accurately in systems.

Skills

Hardware troubleshooting

Software troubleshooting

Laptop/Desktop repair

Mobile device repair

Windows OS

Technical diagrams

Education

Grade 12 diploma

A+ Certification

Job description

Position

Repair Technician (Laptops/Desktop/Cellphone) You'll love it here! We are hiring immediately for a Repair Technician (Laptops, Desktops & Cell Phones) As a Repair Technician, you will be part of a skilled and collaborative team that plays a key role in restoring technology products to like-new working condition. You'll use your technical expertise and passion for consumer electronics to diagnose, troubleshoot, repair, and test laptops, desktops, and mobile devices. Your work will directly contribute to delivering exceptional customer experiences by ensuring products are repaired accurately, efficiently, and with the highest quality standards.

Availability Requirements

Monday to Friday 10:00am - 6:30pm Due to business needs, shifts may change.

What you'll do as a Repair Technician

• Diagnose, troubleshoot, repair, and test laptops, desktops, and mobile devices in a timely and cost-effective manner.
• Perform accurate fault isolation and repairs that meet or exceed industry standards and quality expectations.
• Achieve a high rate of first-time repair completion through effective diagnostics and attention to detail.
• Utilize service manuals, technical diagrams, vendor resources, and testing equipment to support repair activities.
• Obtain required parts promptly and ensure defective components are returned according to established procedures.
• Complete all repair documentation, service records, and required paperwork accurately and on time.
• Enter repair data and service information into computer systems and databases with a high level of accuracy.
• Maintain a clean, organized, and safe work environment while following all company policies and procedures.
• Support inventory control and light material handling duties, including lifting products up to 50 lbs.
• Contribute to a customer-centric culture by ensuring every repaired product is returned in excellent working condition and ready to exceed customer expectations.
• Stay current with evolving technologies, repair techniques, and consumer electronics trends.

What we're looking for

• Passion for technology, innovation, and consumer electronics.
• Minimum 6 months of experience working in a service center or similar repair environment.
• Minimum 1 year of experience diagnosing, testing, and repairing laptops and desktops.
• Experience repairing mobile devices is considered an asset.
• Grade 12 diploma or equivalent combination of education, training, and experience.
• A+ Certification required or equivalent technical experience.
• Multi-brand certifications and manufacturer authorizations are considered an asset.
• Strong knowledge of hardware and software troubleshooting.
• Experience using Windows operating systems, control software, internet browsers, and Microsoft Office applications.
• Ability to read and interpret service manuals, technical documentation, schematics, and repair procedures.
• Strong communication skills, both written and verbal.
• Exceptional attention to detail with the ability to work accurately in a fast-paced environment.
• Proven ability to manage priorities, work independently, and contribute positively to a team environment.
• A customer-first mindset with a commitment to quality, reliability, and service excellence.

Why you'll love it here

• Employee discounts on awesome tech and electronics
• Competitive compensation and benefits
• Hands-on experience with the latest consumer technology and electronics
• An inclusive, fun, and supportive team you'll quickly call friends
• Ongoing technical training and development opportunities
• Opportunities for career growth within Best Buy Canada
• A culture that encourages innovation, continuous improvement, and learning
• We prioritize a safe and respectful work environment
• The chance to turn your passion for technology into a rewarding career

About Best Buy Canada

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is built on inclusivity and belonging, giving employees a place where they can bring their whole selves to work. Our service depot and distribution center support customers across Canada through expert repair services, product refurbishment, and logistics operations. You'll work alongside talented technicians and operations teams in a fast-paced environment focused on quality, innovation, and customer satisfaction. Every repair you complete helps create amazing customer moments and gives technology a second life At Best Buy Canada, we bring tech to life - and make it fun! We are one of Canada's largest and most successful retailers, operating the Best Buy, Best Buy Mobile, Best Buy Express, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology gadgets, entertainment products, and an expanded assortment of lifestyle products. We have one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees with an environment where they can bring their whole selves to work. When you're part of our team, you'll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You'll get a sneak peek at the newest tech devices before they hit the market! Employment opportunities are available across Canada, including at our Canadian Headquarters (CHQ) in Vancouver, BC, our two distribution centres (one in the west and one in the east), and in many of our retail store locations from coast to coast. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology. Join us today! Let's talk about what's possible.

Base pay range

Hourly pay rate: $19.80 - $20.54 This job is eligible for a company performance bonus in addition to the compensation range above. Pay may vary by province. Pay listed is for the location advertised. 9200 Airport Road, Brampton, ON L6S 6G6 This posting is for a vacancy.