Rep. IV, TD Assurance, Assurances générales, Centre de contact

TD Bank; Dieppe; Hybrid; CAD 35,000 - 50,000; Full time

Job summary

TD Bank is seeking a passionate individual for a customer service role in their Contact Centre. This position requires bilingual proficiency in English and French and focuses on delivering exceptional service while resolving customer inquiries efficiently. The role offers a hybrid work model after initial training in Moncton, providing a supportive environment for professional growth.

Qualifications

• Bilingual in English and French is mandatory.
• Post-secondary education and/or relevant experience required.
• Exceptional listening and communication skills needed.

Responsibilities

• Deliver outstanding customer service experiences.
• Resolve customer inquiries at the first point of contact.
• Participate in ongoing training and coaching support.

Skills

Bilingual (English and French)

Problem-solving

Listening skills

Multitasking

Digital literacy

Effective communication

Education

Secondary school diploma or equivalent

Post-secondary education

Job description

Department Overview

We care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. As the voice of TD, you'll be passionate about understanding our customers and delivering legendary customer service.

What You’ll Do

As a valued member of our Contact Centre Team, you will:

• Make people’s day: Strive to deliver an outstanding customer service experience.
• Solve problems efficiently: Resolve customer inquiries at the first point of contact.
• Achieve your goals: Consistently reach performance objectives.
• Never stop learning: Actively participate in ongoing training and coaching support.

Where You’ll Work

After completing in-person training and onboarding sessions, the role operates in a hybrid workplace model.

Job Requirements

What You Need to Succeed

• Post-secondary education and/or relevant experience.
• MUST be bilingual in English and French.
• Minimum education requirement: Secondary school diploma or equivalent.
• Availability to work Monday – Friday between 8am – 11pm and Saturdays between 9am – 6pm.
• Exceptional listening skills.
• Ability to multitask and navigate through computer systems.
• Digital literacy across a broad range of devices.
• Flexibility and a positive attitude.
• Ability to work independently and as part of a team.
• Integrity when managing sensitive customer information.
• Effective communication skills with customers and colleagues.
• General Insurance license in your home province is an asset.

Additional Information

We’re delighted that you’re considering building a career with TD. We’re committed to providing the support our colleagues need to thrive.

Training & Onboarding

We’re hosting in-person training and onboarding sessions at our Moncton location for 11 weeks.