Rep., II - Bilingual Cust Supt - OCI

Olympus Corporation of the Americas; Richmond Hill; Hybrid; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salaries

Annual bonus

Medical benefits and pension

Paid vacation and sick time

Parental leave and adoption assistance

Job summary

Olympus Corporation of the Americas in Ontario (Richmond Hill) is seeking a Customer Service Representative – Sales Level II. Hybrid work model, bilingual English-French required, 1–2 years in customer service, and experience with ERP/SaaS tools is valued.

You will manage complex order requests, ensure timely order entry and updates, and collaborate with divisions to resolve customer inquiries. The role emphasizes KPI attainment and proactive service in a fast-paced environment.

Qualifications

• 1-2 years relevant experience dealing with customers.
• Bilingual English-French proficiency required (speaking, reading, writing).
• Post-secondary degree/diploma; experience with Datasweep, Salesforce Service Cloud, Netsuite or SAP is an asset; strong MS Office skills.

Responsibilities

• Provide accurate and timely delivery of information to customers or internal staff.
• Maintain daily KPI targets and high-quality, error-free cases.
• Handle Order Entry, Order Confirmations, pricing issues, credits and returns.
• Manage EDI/GHX Order Management and integration order updates.
• Log customer information in service databases and provide timely follow-up.

Skills

Bilingual English-French

Excellent communication

Strong organizational skills

Detail oriented

Proactive/takes initiative

Education

Post-secondary Degree/Diploma

Tools

Datasweep

Salesforce Service Cloud

Netsuite

SAP

Microsoft Office

Job description

Working Location: Ontario, Richmond Hill

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers .

Job Description

The Customer Service Representative – Sales Level II in addition to continuing to be responsible for the daily functions of a Customer Service – Sales Level I will also be responsible to provide additional handling of complex order management requests. They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.

Job Duties

• Provides accurate and timely delivery of the following to customers or internal staff.

• Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.

• Maintain a minimum of 98% error free cases

• Order Entry and Order Confirmations o Pricing Issue follow-ups

• EDI/GHX Order Management o Credits and Return Requests

• Order inquiry requests

• End of day Sales reporting Specialize tasks would include the following based on sales division/ERP System

• Chemical Invoicing o Integration Order updates

• Pending Approval order follow-up

• ETA updates to customer Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer's inquiry

• Accurate logging of all customer related information and inquiries in Customer Service related databases

• Ensure daily KPI's expectation are met or exceeded All other tasks and requests necessary to assist the Customer Solutions Team to perform other related duties as assigned

• Effectively manage the inflow of telephone contact to maintain optimal service of customer's needs and requests.

• Timely answering of telephone calls faxes or emails and effectively assist customers and sales force with their individual ordering requirements.

• Offer continued support and timely follow up.

• Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.

• Perform other related duties and/or work as assigned.

Job Requirements

• 1-2 Years relevant work experience dealing with Customers (Retail or Service)

• Bilingual English-French proficiency in speaking reading writing abilities required.

• Post-secondary Degree/Diploma required Experience with Datasweep SalesForce Service Cloud Netsuite or SAP an asset Medium to advanced Microsoft Office skills required Excellent communication skills.

• Demonstrates strong organizational skills

• Extremely detail oriented Motivated results oriented and persistent

• Proactive/takes initiative

• Maintains a positive attitude and works well within a team environment

• Handles stressful situations in a fast paced environment

• Effectively prioritizes workload/time management

• Excellent verbal and written communication/customer service skills.

• Ability to work flexible hours.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus

• Comprehensive medical benefits and pension plan

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks .

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations:

Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.