Rep, Customer Ser I

Ritchie Bros.; Oshawa; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the auction and service marketplace is seeking a Customer Service Representative I to assist in various customer interactions. This entry-level, full-time role requires effective communication skills and offers numerous benefits, including competitive wages and health coverage. Join a dynamic team focused on innovation and customer satisfaction in the vibrant community of Oshawa, Ontario.

Benefits

Competitive Wages

Health and Dental Benefits

RRSP Company Matching

Opportunity for Career Growth

Team Oriented Environment

Qualifications

• 0-2 years’ previous work experience preferred.
• Professional and clean appearance is required.

Responsibilities

• Address all customer inquiries and clerical duties.
• Process orders and data entry.
• Respond to customer questions and complaints.

Skills

Effective communication

Teamwork

Basic computer skills

Independent working

Education

High School diploma or equivalent experience

Job description

Join to apply for the Rep, Customer Ser I role at Ritchie Bros.

Join to apply for the Rep, Customer Ser I role at Ritchie Bros.

Job Description

IAA, an RB Global, Inc. Company is searching for Customer Service Representative I to join the team at our team in West Oshawa, ON

Job Description

IAA, an RB Global, Inc. Company is searching for Customer Service Representative I to join the team at our team in West Oshawa, ON

IAA, Inc., a Ritchie Bros. Auctioneers company (NYSE : RBA) and (TSX : RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

The Customer Service Representative I addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office.

Listen for yourself to what our own employees have to say, through a live preview of our role : Driving Talent : Customer Care Teaser (vimeo.com)

Job Duties And Responsibilities

• Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact
• Process orders and assignments
• Enter data into the computer system
• Reference pricing and delivery information
• Perform word processing assignments, filing, and related clerical duties
• Respond to customer questions, complaints, and requests
• Set up new records and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process all necessary paperwork in preparation for auction day, securing necessary approvals
• Performs other duties as assigned

Education

• High School diploma or equivalent experience preferred
• 0-2 years’ previous work experience

Job Requirements

• Able to communicate effectively with customers
• Ability to function well as part of a team
• Basic computer skills
• Ability to work independently
• Professional and clean appearance
• 18 years of age or older

What do we have to offer?

• Competitive Wages
• Health and Dental Benefits
• RRSP Company Matching
• An Opportunity for Career Growth
• A Team Oriented and Engaging Environment

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD / LTD, Life Insurance / AD&D, paid holidays, and vacations.

IAA, an RB Global Inc, is an equal opportunity employer. IAA is a drug-free workplace.

• Please note that any employment offers are contingent upon successful completion and passing of a background check.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Construction, Machinery Manufacturing, and Truck Transportation

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