Rentals & Retail Assistant Supervisor

Skimarmot; Alberta; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in Alberta is seeking a Rental & Retail Assistant Supervisor to support their operations. In this full-time role, you will oversee staff, manage rental services and maintain operational standards, contributing to the success of the Rental & Retail Department. Ideal candidates will have strong leadership abilities, customer service experience, and a passion for mountain sports.

Qualifications

• Experience in supervisory, guest service, and cash handling.
• Ability to manage multiple priorities in a fast-paced environment.
• Interest in mountain sports and familiarity with Jasper National Park is an asset.

Responsibilities

• Support scheduling, training, and daily supervision of staff.
• Enforce safety protocols and workplace standards.
• Manage product listings and oversee order fulfillment for the online store.

Skills

Leadership

Communication

Problem-Solving

Customer Service

Education

Post-secondary education in tourism, retail, or business

Tools

RTP

Excel

Job description

Reports To: Winter: Rental & Retail Supervisor, Manager, Director of Skiing

Summer: Rental & Retail Manager, Director of Skiing
Employment Type: Full-Time, Year-Round

Position Summary:

The Rental & Retail Assistant Supervisor supports the Rental & Retail Department across multiple locations, including the Rental Shop, three Retail Stores, and Online operations. This role assists in day-to-day leadership, scheduling, training, staff supervision, and customer service. They serve as the acting supervisor when needed and are responsible for maintaining service standards, operational efficiency, and team morale throughout the season.

Key Responsibilities:

Staff Supervision & Operations

• Support scheduling, training, and daily supervision of Rental & Retail staff and Town Store Guest Service Agents
• Enforce company policies, safety protocols (WHMIS, WCB), and workplace standards
• Motivate and support team members; monitor mental and physical well-being
• Conduct payroll reviews, support performance evaluations, and assist with shift planning
• Delegate tasks and resolve staff or scheduling conflicts efficiently

Rental & Retail Shop Duties

• Supervise equipment rentals: fitting, safety checks, calibration, and returns
• Handle guest transactions: cash, credit, Escape Cards, season passes
• Process inventory: receiving, unpacking, pricing, and merchandising
• Maintain product knowledge to support sales and assist guests
• Use RTP and Inntopia for sales, bookings, and troubleshooting
• Maintain cleanliness and organization; support health and safety compliance
• Assist in the Repair Shop with basic ski/snowboard servicing and repairs

Town Store & Guest Services

• Book lessons, tours, and rentals; assist walk-in guests and respond to inquiries
• Sell and process season passes, including applications and payment plans
• Maintain stock of items including tickets, cleaning supplies, and stationary
• Train staff on RTP system, retail sales, and guest services

Online Store Management

• Manage product listings, availability, pricing, and descriptions using Aspenwear and RTP
• Oversee order fulfillment, shipping, and returns
• Respond to customer inquiries and troubleshoot issues
• Collaborate with marketing on online promotions and seasonal campaigns
• Maintain policy documentation (returns, shipping, privacy)

Sundog & Riding Stables Support

• Provide detailed information about Sundog tours and Jasper Riding Stables activities
• Book and coordinate trips, working with guides, vendors, and dispatch
• Help set up the Riding Stables retail space: layout, signage, POS, and supplier relations
• Source products aligned with the Stables brand and guest interests
• Track inventory and analyze demand for retail expansion

Qualifications & Experience:

• Post-secondary education in tourism, retail, or business (asset)
• Supervisory, guest service, and cash handling experience
• Knowledge of RTP, Excel, and retail or rental systems
• Ability to manage multiple priorities in a fast-paced environment
• Experience with ski/snowboard instruction, rentals, or repair (asset)
• Business/finance experience and data entry proficiency (asset)

Key Attributes:

• Strong leadership and communication skills
• Calm under pressure and quick to problem-solve
• Self-directed, observant, and willing to learn
• Trustworthy, organized, and guest-focused
• Interest in mountain sports and familiarity with Jasper National Park (asset)

Position: Rental & Retail Assistant Supervisor

Reports To: Rental & Retail Supervisor and Manager
Employment Type: Full-Time, Seasonal (October–May, 5 days/week with potential for more)

Position Summary:

The Rental & Retail Assistant Supervisor supports the Rental & Retail Department across multiple locations, including the Rental Shop, three Retail Stores, and Online operations. This role assists in day-to-day leadership, scheduling, training, staff supervision, and customer service. They serve as the acting supervisor when needed and are responsible for maintaining service standards, operational efficiency, and team morale throughout the season.

Key Responsibilities:

Staff Supervision & Operations

• Support scheduling, training, and daily supervision of Rental & Retail staff and Town Store Guest Service Agents
• Enforce company policies, safety protocols (WHMIS, WCB), and workplace standards
• Motivate and support team members; monitor mental and physical well-being
• Conduct payroll reviews, support performance evaluations, and assist with shift planning
• Delegate tasks and resolve staff or scheduling conflicts efficiently
• Supervise equipment rentals: fitting, safety checks, calibration, and returns
• Handle guest transactions: cash, credit, Escape Cards, season passes
• Process inventory: receiving, unpacking, pricing, and merchandising
• Maintain product knowledge to support sales and assist guests
• Use RTP and Inntopia for sales, bookings, and troubleshooting
• Maintain cleanliness and organization; support health and safety compliance
• Assist in the Repair Shop with basic ski/snowboard servicing and repairs

Retail & Guest Services

• Book lessons, tours, and rentals; assist walk-in guests and respond to inquiries
• Sell and process season passes, including applications and payment plans
• Maintain stock of items including tickets, cleaning supplies, and stationary
• Train staff on RTP system, retail sales, and guest services

Online Store Management

• Manage product listings, availability, pricing, and descriptions using Aspenwear and RTP
• Oversee order fulfillment, shipping, and returns
• Respond to customer inquiries and troubleshoot issues
• Collaborate with marketing on online promotions and seasonal campaigns
• Maintain policy documentation (returns, shipping, privacy)

Sundog & Riding Stables Support

• Provide detailed information about Sundog tours and Jasper Riding Stables activities
• Book and coordinate trips, working with guides, vendors, and dispatch
• Help set up the Riding Stables retail space: layout, signage, POS, and supplier relations
• Source products aligned with the Stables brand and guest interests
• Track inventory and analyze demand for retail expansion

Qualifications & Experience:

• Post-secondary education in tourism, retail, or business (asset)
• Supervisory, guest service, and cash handling experience
• Knowledge of RTP, Excel, and retail or rental systems
• Ability to manage multiple priorities in a fast-paced environment
• Experience with ski/snowboard instruction, rentals, or repair (asset)
• Business/finance experience and data entry proficiency (asset)

Key Attributes:

• Strong leadership and communication skills
• Calm under pressure and quick to problem-solve
• Self-directed, observant, and willing to learn
• Trustworthy, organized, and guest-focused
• Interest in mountain sports and familiarity with Jasper National Park (asset)