Rentals & Repairs Associate

Insight Global (United States); Barrie; Vor Ort; CAD 45.000 - 50.000; Vollzeit

Zusammenfassung

Insight Global is seeking a Rentals & Repairs Associate in Barrie, Ontario to coordinate, maintain, program, and support rental assets, loaners, demo radios, and related repair activity. The role ensures assets are tracked, prepared, repaired, programmed, and ready for customer or internal use.

The position includes ownership of rentals, programming, and repair responsibilities from start to finish, with duties spanning order processing, asset tracking, and customer coordination.

Qualifikationen

• Experience with two-way radio equipment, programming, repair, rentals coordination, or related technical operations.
• Working knowledge of Motorola programming software and asset tracking tools.
• Strong troubleshooting, organization, documentation, and customer service skills.
• Ability to travel to customer locations for reprogramming or service.

Aufgaben

• Owns rental order processing by inputting, allocating, and tracking new rental orders and submitting required paperwork to support timely and accurate billing.
• Reconciles rental returns by comparing returned radios and accessories against asset assignments, providing return receipts to the sales representative, and notifying accounting when invoicing should cease.
• Maintains the rental equipment asset database to support budget planning, asset upkeep, replacement tracking, and annual reporting of rental radio and accessory asset losses.
• Prepares rental assets for redeployment by ensuring returned equipment is cleaned, organized, labelled where required, and ready for customer or internal use.
• Creates and maintains radio programming for new orders, rental equipment, loaners, demos, and assigned maintenance agreement equipment, ensuring programming is accurate and aligned with customer requirements.
• Supports trunking system administration for the C+/CAP MAX, City of Barrie, and Vale systems by maintaining spreadsheets, supporting controller administration, and programming related assets as required.
• Supports customer fleet reprogramming projects at customer locations when required, including travel to customer sites when required.
• Diagnoses, quotes, and repairs radio equipment for customer and internal equipment requests, ensuring repair status, costs, and outcomes are communicated clearly.

Kenntnisse

Two-way radio equipment programming

Radio programming

Radio repair

Rentals coordination

Service support

Troubleshooting

Tools

Motorola programming software

Asset tracking tools

Jobbeschreibung

Job Description

We are seeking a Rentals & Repairs Associate to coordinate, maintain, program, and support rental assets, loaners, demo radios, and related repair activity so customer equipment needs are met accurately, efficiently, and in alignment with operational priorities. This position owns assigned rentals, programming, and radio repair responsibilities from start to finish, ensuring assets are properly tracked, prepared, repaired, programmed, documented, and ready for customer or internal use

This role will have an estimated annual salary range of $45k-$50k CAD.

Responsibilities

• Owns rental order processing by inputting, allocating, and tracking new rental orders and submitting required paperwork to support timely and accurate billing.
• Reconciles rental returns by comparing returned radios and accessories against asset assignments, providing return receipts to the sales representative, and notifying accounting when invoicing should cease.
• Maintains the rental equipment asset database to support budget planning, asset upkeep, replacement tracking, and annual reporting of rental radio and accessory asset losses.
• Prepares rental assets for redeployment by ensuring returned equipment is cleaned, organized, labelled where required, and ready for customer or internal use.
• Creates and maintains radio programming for new orders, rental equipment, loaners, demos, and assigned maintenance agreement equipment, ensuring programming is accurate and aligned with customer requirements.
• Supports trunking system administration for the C+/CAP MAX, City of Barrie, and Vale systems by maintaining spreadsheets, supporting controller administration, and programming related assets as required.
• Supports customer fleet reprogramming projects at customer locations when requested, including travel to customer sites when required.
• Diagnoses, quotes, and repairs radio equipment for customer and internal equipment requests, ensuring repair status, costs, and outcomes are communicated clearly.

Required Qualifications

• Experience with two-way radio equipment, radio programming, radio repair, rentals coordination, service support, or a related technical operations environment is preferred.
• Working knowledge of Motorola programming software, firmware updates, asset tracking tools, rental records, service documentation, and related technical systems is considered an asset.
• Strong troubleshooting, organization, documentation, and customer service skills, with the ability to manage details accurately across rentals, repairs, programming, and inventory.
• Ability to communicate clearly with internal teams, customers, and sales representatives regarding equipment status, repair outcomes, programming needs, and asset availability.
• Ability to travel to customer locations when required for reprogramming projects or service support

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].