RENTAL DAMAGE COORDINATOR

Custom Truck One Source; Alberta; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Rental Damage Coordinator to enhance their operations in Alberta. This role involves coordinating administrative functions, managing rental damage processes, and ensuring effective communication with customers and team members. The ideal candidate will have a solid background in the heavy equipment sector, with a focus on integrity and collaboration. Join a dynamic team that values your contributions and offers opportunities for professional growth in a supportive environment.

Benefits

401(k) with Employer Match

Competitive Health Care

Dental, Vision, and Life Insurance

Paid Vacation, Sick and Holidays

STD/LTD

Partner Discounts

Investment in Employee Development

Qualifications

• Minimum of 3 years in learning and development.
• 5 years in utility or heavy equipment services.
• Ability to manage rental damage processes.

Responsibilities

• Coordinate administrative functions for the Rental business.
• Process and review customer damage claims.
• Communicate professionally with customers on rental damages.

Skills

Experience in heavy equipment

Administrative coordination

Customer communication

Problem-solving

Microsoft Office Suite proficiency

Education

High School Diploma

Tools

Rentalman

M3

Record 360

Zonar

Sales Force

Power BI

Smart Sheets

Job description

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EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Are you a driven candidate with solid experience? If so, we are looking for you! We are growing rapidly and looking for a Rental Damage Coordinator who will partner with our growing team. The role is located at our Acheson, Alberta location. You will be responsible for providing quality products to our customers in a timely, cost-efficient manner.

THE IDEAL CANDIDATE

You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity.

Essential Duties And Responsibilities

1. Coordinate the administrative functions for the Rental business to ensure organizational goals are met.
2. Effectively administer and review workflow of contracts, along with ancillary documents, on equipment for the Rental and Sales Departments to ensure clients timely receive and execute all necessary agreements with ancillary documents with damages listed out.
3. Coordinate with Accounting on accounts to ensure accurate processing of rental and sales agreements that have damage claims.
4. Coordinate the administrative processes and paperwork necessary to ensure timely resolution of issues related to rental damages.
5. Professionally communicate with customers on an ongoing basis to ensure rental and sales damage processes are effectively managed.
6. Effectively communicate with various team members to coordinate any damages that are added to the sales and rental personnel.
7. Process and review customer damage claims.
8. Accurately analyze internal processes and recommend and implement procedural or policy changes to improve operations.
9. Manage the rental damages information and report weekly data.
10. Perform any other tasks assigned by your supervisor.

Required Skills And Qualifications

1. High School Diploma
2. Minimum of 3 years of experience in learning and development.
3. 5 years of experience within the utility, heavy equipment, services, and/or dealerships.
4. Rentalman experience
5. M3 experience
6. Record 360
7. Zonar
8. Sales Force
9. Power BI
10. Smart Sheets
11. Proficiency with the Microsoft Office Suite.
12. Experience assessing teams and individuals using established frameworks and processes, identifying developmental opportunities, crafting effective interventions, and carrying them out successfully.
13. Ability to have difficult but constructive conversations with leaders.

Benefits

1. 401(k) with Employer Match
2. Competitive Health Care
3. Dental, Vision, and Life Insurance
4. Paid Vacation, Sick and Holidays
5. STD/ LTD
6. Partner Discounts
7. Investment in Employee Development

Equal Employment Opportunity Employer

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

Industries

• Machinery Manufacturing

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