Rental Coordinator

Rental Coordinator
City Property Management – Sherwood Park, AB

City Property Management, a division of Carrington Group of Companies, is an award-winning leader in the new condominium and rental industry and is recognized as the standard of quality, choice and service excellence in Alberta.

About the Position
Reporting to the Property Manager, the Rental Coordinator is a member of the rental operations team, responsible for exceptional customer service and negotiation skills. This position is accountable for the leasing and administration of multi-residential apartments. They show available units, qualifying prospective residents and successfully negotiate leases to achieve optimum occupancy.

Hours: Monday-Thursday 2:00 PM - 7:00 PM, Friday – Off, Saturday/Sunday - 12:00 PM – 5:00 PM

What We Offer:

1. Competitive salary
2. Comprehensive Benefits, including extended health & dental, life and disability insurance, and more
3. Flexible spending account for additional health and wellness coverage
4. Company matched RRSP program
5. Paid training and development programs

Duties and Responsibilities:

1. Market, show/rent apartments, professionally responding to telephone and “walk-in” inquiries.
2. Record all telephone and in-person visits, complete traffic reports and market surveys.
3. Provide prospective residents with suite, community information and forms, helping to complete applications and secure deposit in accordance with the company’s policies and procedures.
4. Respond to Resident questions, concerns, or complaints in a timely and compassionate manner.
5. Perform landlord reference checks, process credit checks, and prepare lease agreements.
6. Follow up with all applicants regarding their application status in a timely manner.
7. Ensure apartment is ready for resident to move in on agreed date.
8. Perform and complete move-in and move-out inspections with accuracy and attention to detail.
9. Inform the Property Manager of any deficiencies or problems that require attention in the building.
10. Promote a strong sense of community through creation and participation of community programming.
11. Demonstrate excellent sale skills by minimizing vacancies and achieving an occupancy rate of 100%.
12. Assist with maintenance duties around the building including but not limited to light duty cleaning, painting, repairs, coordinating contractors and outside general yard upkeep.

Qualifications:

1. Completed post-secondary diploma in Administration, Sales, Business, or related academic field comparable to Canadian academic standards, is preferred.
2. Two (2) or more years of experience in a sales/customer service role required.
3. Knowledge of the Residential Tenancies Act, laws and legislation preferred.
4. Ability to use Microsoft Office Suite, specifically Word, Excel and Outlook are preferred.
5. Experience using the property management software Yardi is desired.
6. Able to work a flexible schedule, including evenings and weekends.
7. A valid class five (5) driver’s license and personal reliable transportation is required.
8. Criminal Records Check to the company’s satisfaction is required.
9. Manual dexterity is required to work with computers and peripherals.

To apply, please visit us at https://www.carrington.ca/about-carrington/careers.