Rent Receivables/Administrative Assistant (Contract)

YWCA Toronto; Toronto; On-site; CAD 45,000; Full time

Job summary

YWCA Toronto is seeking a full-time Rent Receivables/Administrative Assistant to support the Housing Administration team. The role involves managing rent collection and processing for tenants, ensuring efficient operations within their permanent housing programs. The ideal candidate will have a community college diploma, relevant experience, and strong customer service skills, contributing to an inclusive environment that supports women and gender diverse individuals.

Benefits

Comprehensive health and dental coverage

Life insurance and long-term disability benefits

Multi-sector pension plan

Vacation, sick leave, holidays, and other leave benefits

Professional development support

Qualifications

• 1-3 years relevant experience.
• Experience handling cash and financial transactions.
• Knowledge of relevant legislation (Residential Tenancies Act, Ontario Human Rights Code).

Responsibilities

• Collect rent from tenants in the permanent housing program.
• Process collected rent, issue receipts, and input data into the Arcori database.
• Respond to inquiries regarding rent payments.

Skills

Customer service

Organizational skills

Communication

Discretion

Ability to manage multiple requests

Education

Community college diploma in business administration

Tools

Microsoft Office

Arcori database

Job description

Employment Details

Type: Full-Time, Contract

Work Hours: 35 hours per week

Salary: $44,665 annually (L3) with comprehensive benefits

Location: 80 Woodlawn Avenue East, Toronto, ON, M4T 1C1

Contract Period: July 2, 2025 to August 7, 2026

Application Deadlines: Internal - Monday, May 26, 2025; External - Wednesday, May 28, 2025

Join Our Team

YWCA Toronto values anti-discrimination and anti-oppression principles to ensure respectful and protected rights for all. We promote an inclusive environment welcoming women and gender diverse individuals of all races, ethnicities, religions, abilities, and sexual orientations.

Position Overview

The Rent Receivables/Administrative Assistant supports the Housing Administration team by handling rent collection and processing for tenants in YWCA Toronto's permanent housing programs.

About YWCA Toronto – Housing Administration

We offer housing options for women and gender diverse people, including support services related to tenancy rights, conflict resolution, crisis intervention, and referrals. The Housing Administration manages intake, rent collection, RGI calculations, and eviction prevention.

Key Responsibilities

• Collect rent from tenants in the permanent housing program
• Process collected rent, issue receipts, and input data into the Arcori database
• Notify relevant staff of NSF cheques or electronic transfer issues
• Prepare and submit bank deposits for rent received
• Respond to inquiries regarding rent payments
• Coordinate purchase of kitchen supplies and notify Property Services of issues at Bongard House
• Assist in preparing N1 Notices for rent increases
• Provide front desk relief during lunch and breaks

Qualifications

• Community college diploma in business administration or equivalent; cases will be considered
• 1-3 years relevant experience
• Experience handling cash and financial transactions
• Excellent customer service skills
• Ability to interact with a diverse community
• Knowledge of relevant legislation (Residential Tenancies Act, Ontario Human Rights Code, etc.)
• Database experience is an asset
• Proficiency in Microsoft Office
• Strong organizational skills
• Ability to manage multiple requests and meet deadlines
• Discretion handling confidential information
• Excellent communication skills
• Second language skills are an asset

Additional Notes

Vacation restrictions apply during the first week of each month and at year-end.

What We Offer

• Comprehensive health and dental coverage
• Life insurance and long-term disability benefits
• Multi-sector pension plan
• Vacation, sick leave, holidays, and other leave benefits
• Additional benefits including child care, parental leave, professional development support

Additional Information

A vulnerable sector police check is required. This position is unionized (CUPE Local 2189) and within the Bargaining Unit. Please indicate if you are an internal candidate; internal applicants are eligible for secondment.

Posting Date: May 16, 2025

About YWCA Toronto

We are committed to transforming lives by supporting women and gender diverse people to escape violence, poverty, and access safe housing. We strive to break barriers to equality.

Vaccination Policy

All employees, volunteers, and students are encouraged to be vaccinated against COVID-19, including booster doses.

Equal Opportunity Statement

We promote diversity and encourage applications from all qualified individuals. Accommodations are available upon request during the hiring process. Only shortlisted candidates will be contacted. We are a scent-sensitive workplace.