Renewals Manager: Automation Manager

Applied Plastering Inc; Canada; Remote; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a motivated Sales Renewals Specialist to enhance customer retention and drive predictable renewals. In this role, you will leverage your sales expertise to maximize retention rates, execute renewal processes, and align with customer needs. You will collaborate closely with sales and customer success teams, ensuring a seamless experience for clients. This position offers a unique opportunity to contribute to a forward-thinking company that values diversity and inclusion, providing a dynamic environment where your skills can truly shine. If you're ready to make an impact, we encourage you to apply!

Qualifications

• Experience with B2B software sales and customer retention strategies.
• Strong negotiation and presentation skills are essential.

Responsibilities

• Maximize customer retention rates through effective sales techniques.
• Execute the renewal process to ensure ARR is retained or expanded.
• Collaborate with Sales and Customer Success Managers on renewals strategy.

Skills

Sales Techniques

Customer Retention

B2B Software Sales

Negotiation Skills

Interpersonal Skills

Collaboration Skills

Presentation Skills

Results-Oriented

Education

Experience in Account Management

Experience in Customer Success

Job description

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

What you’ll do

• Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
• Execute the renewal process to ensure ARR is retained or expanded.
• Evaluate license usage and complete the true-up requirements.
• Understand and align customer’s business needs and goals to generate renewal quotes.
• Provide renewals administration support to Renewals Managers and Account Executives.
• Ensure that renewals are closed on a timely basis.
• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
• Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.
• Ability to identify opportunity and customer level risk and coordinate the mitigation.
• Provide renewals coverage on larger, more strategic customers.

What you’ll bring

• Related sales or related customer experience (examples: Account Management, Renewals Manager, Customer Success).
• Demonstrated progressive experience with B2B software sales.
• Experience with subscription GTM approaches for customer success management and renewals.
• Effective communicator, strong interpersonal and collaboration skills.
• Motivated, driven and results-oriented.
• Strong negotiation, presentation and closing skills.
• Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
• You share our values and work in accordance with those values.
• Experienced in driving renewals with predictability and delivering to targeted gross retention rates.
• Experienced in managing a customer relationship from a similar role (e.g., Account Management, Renewals Manager, Customer Success).

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote; however, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics.

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