Renewals Account Representative

OpenText; Richmond Hill; On-site; CAD 50,000 - 75,000; Full time

Job summary

OpenText is seeking a Renewals Associate in Canada to manage client relationships, drive retention, and identify growth through maintenance contracts. You will quote, negotiate, and close renewals while forecasting pipeline and collaborating with Account Executives.

The role emphasizes cross-functional teamwork, proactive client engagement, and a strong focus on delivering high-value support programs. A related degree and 1–2 years of relevant experience are preferred.

Qualifications

• 1–2 years in a sales-oriented, renewals or lead-generation environment.
• Excellent written and verbal communication with clients.
• Ability to identify opportunities and build client relationships.

Responsibilities

• Manage renewals and upsells, articulating value of maintenance and support programs.
• Prepare renewal quotes with internal teams and negotiate to win.
• Forecast and report renewal activity and maintain accurate records.

Skills

Lead generation

Communication

Relationship building

Cross-functional teamwork

Multi-tasking

Goal achievement

Education

Related degree

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Reporting to the Manager, Renewals this position is focused on relationship management, selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth. Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast are required. Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.

WHAT THE ROLE OFFERS

• Providing exceptional service by reaching out via phone on a consistent basis and building strong customer relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.
• Consulting with internal sales teams to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
• Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory
• Cultivating strong business relationships with the Account Executives and other stakeholders
• Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText's support programs
• Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between OpenText and our customers.
• Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
• Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
• Demonstrating high attention to detail to review and process incoming purchase orders and payments.
• Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.

WHAT YOU NEED TO SUCCEED

• 1 - 2 years' experience working in a sales oriented, lead generation or renewals environment
• University/College degree within a related discipline or equivalent work experience
• Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
• Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals
• Strong desire in establishing and maintaining strong relationships with client
• Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
• Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
• Track record of autonomy, ownership and execution
• Strong ability to multi-task and prioritize work effectively
• Proven experience working in a fluid environment that is ever growing and changing

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, is essential, collaboration and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail].

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $49,920 - $74,880;Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.