Renewal Specialist, Small Law

Thomson Reuters; Toronto; Hybrid; CAD 89,000 - 139,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Thomson Reuters is seeking a Small Law Renewal Specialist in Canada to drive renewals, revenue, and usage for WestLaw, Practical Law, TaxNetPro and CoCounsel. You will build long-term client relationships, identify at‑risk accounts for renewal support, and craft solutions that meet client needs while collaborating with Sales Executives.

Deep product knowledge and strong relationship skills are essential as you educate customers on competitive advantages and leverage cross‑functional teams to

Qualifications

• Bachelor’s Degree or equivalent experience required.
• Strong communication and presentation skills required.
• Customer service orientation and experience preferred.
• Proficient in MS Office tools.

Responsibilities

• Build productive, long-term relationships with Canadian SLF clients, ensuring satisfaction and loyalty.
• Identify at-risk accounts and support renewals alongside Sales Executives.
• Create sales solutions that meet SLF client needs with Thomson Reuters solutions.
• Achieve assigned revenue account goals and identify additional opportunities with Sales Executives.
• Negotiate outcomes by exploring alternatives and positions; educate customers on Thomson Reuters products.

Skills

Strong communication

Presentation skills

Customer service orientation

MS Office

Education

Bachelor’s Degree or equivalent experience

Job description

Job DescriptionThe Small Law (SLF) Renewal Specialist is responsible for increasing revenue, usage and market share in assigned territory in Canada, for WestLaw, Practical Law, TaxNetPro and CoCounsel. You will leverage your expert consultative approach and opportunity analysis to meet customer needs. This is accomplished through an in depth understanding of Thomson Reuters products and strong relationship building skills.Key ResponsibilitiesBuild productive, long-term relationships with Canadian SLF clients, taking responsibility for their satisfaction and loyalty.Identify and outreach to at-risk accounts, supporting renewals in assigned accounts alongside Sales Executives.Create sales solutions that meet SLF client needs and exceed their expectations with Thomson Reuters solutions.Attain assigned revenue account goals.Partner closely with Sales Executives to identify sales opportunities within each firm.Negotiate outcomes that gain the support of all parties by exploring alternatives and positions.Demonstrate deep knowledge of Westlaw, Practical Law, TaxNetPro, and CoCounsel, and educate customers on how Thomson Reuters solutions compare to competitors.Leverage marketing, training, solution consultant, and Thomson Reuters AI teams and tools to increase the efficiency and effectiveness of the role.Monitor competitive activity in assigned accounts and communicate insights to divisional and regional management.Required QualificationsBachelor’s Degree or equivalent experienceStrong communication and presentation skillsCustomer service orientation and experienceProficient in MS office toolsPreferred QualificationsLegal industry experience preferredAccount Management, retention or sales experience strongly preferred#LI-AY1This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.What’s in it For You?Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the roleThomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.For Ontario, Canada, the target total cash compensation range for this role is $89,000 CAD - $139,000 CAD.Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.Target total cash compensation ranges are inclusive of both base pay and any target sales incentive.About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.Learn more on how to protect yourself from fraudulent job postings here.More information about Thomson Reuters can be found on thomsonreuters.com