Renewal Specialist, Small Law

Thomson Reuters; Toronto; Hybrid; CAD 89,000 - 139,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work policy

Career development

Comprehensive benefits

Volunteer days and ESG initiatives

Job summary

Thomson Reuters is seeking a Small Law Renewal Specialist in Canada to grow revenue, usage, and market share for WestLaw and related tools. You will build long-term client relationships, support renewals, and craft tailored solutions to meet firm needs.

The role emphasizes consultative selling, collaboration with Sales Executives, and deep product knowledge across Westlaw, Practical Law, TaxNetPro, and CoCounsel. Hybrid work and career growth are highlighted.

Qualifications

• Bachelor's Degree or equivalent experience
• Strong communication and presentation skills
• Customer service orientation and experience
• Proficient in MS Office tools
• Legal industry experience preferred
• Account Management, retention or sales experience strongly preferred

Responsibilities

• Build productive, long-term relationships with Canadian SLF clients, taking responsibility for their satisfaction and loyalty.
• Identify and outreach to at‑risk accounts, supporting renewals in assigned accounts alongside Sales Executives.
• Create sales solutions that meet SLF client needs and exceed their expectations with Thomson Reuters solutions.
• Attain assigned revenue account goals.
• Partner closely with Sales Executives to identify sales opportunities within each firm.
• Negotiate outcomes that gain the support of all parties by exploring alternatives and positions.
• Demonstrate deep knowledge of Westlaw, Practical Law, TaxNetPro, and CoCounsel, and educate customers on how Thomson Reuters solutions compare to competitors.
• Leverage marketing, training, solution consultant, and Thomson Reuters AI teams and tools to increase the efficiency and effectiveness of the role.
• Monitor competitive activity in assigned accounts and communicate insights to divisional and regional management.

Skills

Strong communication and presentation

Customer service orientation

Proficient in MS Office tools

Bachelor's degree or equivalent

Education

Bachelor's Degree or equivalent experience

Tools

MS Office

Job description

Job Description

The Small Law (SLF) Renewal Specialist is responsible for increasing revenue, usage and market share in assigned territory in Canada, for WestLaw, Practical Law, TaxNetPro and CoCounsel. You will leverage your expert consultative approach and opportunity analysis to meet customer needs. This is accomplished through an in depth understanding of Thomson Reuters products and strong relationship building skills.

Key Responsibilities

• Build productive, long-term relationships with Canadian SLF clients, taking responsibility for their satisfaction and loyalty.
• Identify and outreach to at‑risk accounts, supporting renewals in assigned accounts alongside Sales Executives.
• Create sales solutions that meet SLF client needs and exceed their expectations with Thomson Reuters solutions.
• Attain assigned revenue account goals.
• Partner closely with Sales Executives to identify sales opportunities within each firm.
• Negotiate outcomes that gain the support of all parties by exploring alternatives and positions.
• Demonstrate deep knowledge of Westlaw, Practical Law, TaxNetPro, and CoCounsel, and educate customers on how Thomson Reuters solutions compare to competitors.
• Leverage marketing, training, solution consultant, and Thomson Reuters AI teams and tools to increase the efficiency and effectiveness of the role.
• Monitor competitive activity in assigned accounts and communicate insights to divisional and regional management.

Required Qualifications

• Bachelor's Degree or equivalent experience
• Strong communication and presentation skills
• Customer service orientation and experience
• Proficient in MS office tools

Preferred Qualifications

• Legal industry experience preferred
• Account Management, retention or sales experience strongly preferred

What's in it For You?

Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt‑out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.

For Ontario, Canada, the target total cash compensation range for this role is $89,000 CAD - $139,000 CAD.

Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal eq