Renewal Retention Specialist

Westland Insurance Group; Regina; On-site; CAD 42,000 - 62,000; Full time

Job summary

Westland Insurance Group Ltd. in Regina, SK is seeking a Renewal Retention Specialist who loves talking about insurance and delivering exceptional client service.

You will combine your personal lines knowledge with solid technical skills to service clients' lifestyle portfolios. You will work collaboratively with teammates, own customer interactions from inquiry to resolution, and focus on client retention through accurate underwriting basics and responsive service.

Qualifications

• Minimum of 2–3 years of Personal Lines insurance experience in a service and client satisfaction-oriented environment.
• Strong knowledge of P&C provincial underwriting criteria, portals, claims handling, handling of client inquiries.

Responsibilities

• Deliver superior customer service that promotes client retention.
• Uncover clients' business challenges and act as a client advocate identifying their needs and providing recommendations.
• Assist clients with their insurance needs by utilizing basic knowledge of underwriting principles.
• Ensure quality service and professionalism at every customer interaction.
• Be a member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds.

Skills

Personal Lines insurance experience

Customer service

Education

Insurance Broker Level 2 License

Job description

We're searching for a Renewal Retention Specialist. Are you searching for new possibilities?

Westland Insurance Group Ltd. is growing and has a newopportunity fora Renewal Retention Specialist at our office in Regina, SK. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland!

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what's possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As a Renewal Retention Specialist, you're a collaborative insurance professional with a passion for the client experience and your team members. You will bring together your advanced personal lines insurance knowledge with strong technical skills to service clients' full lifestyle portfolio for personal lines insurance needs.

Why you'll love Westland:

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• A total rewards program that takes care of your financial, physical, and mental health
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why we'll love You:

• You're a self-starter as well as a perfect collaborator
• You're a taskmaster with exceptional organizational skills and the ability to juggle multiple priorities
• Always think customer first, responding to internal/external clients in a timely & professional manner
• Minimum of 2-3 years of Personal Lines insurance experience in a service and client satisfaction-oriented environment.
• Strong knowledge of P&C provincial underwriting criteria, portals, claims handling, handling of client inquiries
• Insurance Broker Level 2 License preferred

Once here, you'll:

• Deliver superior customer service that promotes client retention
• Uncover clients' business challenges and act asa client advocate identifying their needs and providing recommendations
• Assist clients with their insurance needs by utilizing basic knowledge of underwriting principles
• Ensure quality service and professionalism at every customer interaction
• Be a member of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds.

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