Remote Veterinary Technician

Smart.Vet; Burlington; Remote; CAD 60,000 - 80,000; Part time

Job summary

A veterinary telehealth company is seeking a Remote Registered Veterinary Technician to support pet care through virtual consultations. This part-time seasonal role requires expertise in triage, client education, and record-keeping. Ideal candidates will have 3-5 years of RVT experience and strong communication skills. Enjoy a flexible work schedule while enhancing access to veterinary care from your home.

Benefits

Paid time off

Flexible remote work

Qualifications

• Minimum of 3-5 years experience as a Registered Veterinary Technician.
• Must have a quiet dedicated workspace with reliable internet.
• Candidates who are available for more hours than minimum preferred.

Responsibilities

• Conduct remote patient triage and support.
• Educate clients and provide support post-consultation.
• Document and maintain patient records accurately.
• Provide emergency virtual triage assistance.

Skills

Excellent verbal and written communication skills

Proficient in using technology

Sound judgment and problem-solving

Customer service experience

Education

Active registration in Ontario as RVT

Job description

Smart.Vet is a provider of telehealth services in the veterinary industry, offering innovative solutions to pet care. Our mission is to deliver accessible, high-quality care to pets and their owners through a virtual environment. Over 70% of pet health concerns can be effectively addressed through virtual consultations, allowing us to provide timely and convenient care.

We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. We’re not here to compete—we're here to collaborate. While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment.

The Opportunity :

Smart.Vet is expanding and seeking passionate, remote Registered Veterinary Technicians (RVTs) to join our growing team in Ontario for the busy summer season! This is a seasonal, part-time opportunity designed to help us meet increased demand over the summer months. As a member of our team, you'll enjoy the flexibility of remote work while using your RVT skills to support pet owners, enhance access to care, and reduce the workload for veterinary hospitals.

Your Role :

• Conduct Remote Patient Triage and Support : Assess pet symptoms and medical histories through teletriage, helping determine the level of care needed, direct pet owners to appropriate next steps, whether emergency care or telemedicine consultation.
• Client Education and Support : Provide compassionate support and answer questions about managing symptoms or administering medication after a consultation has been completed.
• Coordinate Follow-Up Care and Appointments : Schedule follow-up appointments or check-ins and coordinate referrals to in-person clinics when necessary for further diagnostics or treatment.
• Document and Update Patient Records : Accurately record patient histories and client interactions in the system to maintain up-to-date medical records for continuity of care.
• Provide Emergency Virtual Triage : Offer immediate virtual triage assistance for urgent cases, assessing whether the situation requires emergency intervention and advising clients on first steps until they can reach in-person care.
• Technical Support for Virtual Consultations : Ensure clients are prepared for virtual consultations by providing guidance on using the Smart.Vet platform and troubleshooting any issues to maintain a smooth consultation process.

Our Requirements :

• Must hold an active registration in Ontario and be a current member in good standing with the OAVT.
• Minimum of 3-5 years experience as a Registered Veterinary Technician / Technologist (RVT)
• Minimum of 1 year of direct customer service experience
• Excellent verbal and written communication skills
• Must be proficient in using technology (i.e. skilled in navigating computers, managing virtual consultations, and using telehealth platforms to deliver high-quality veterinary care remotely)
• Must have a quiet dedicated workspace at home including reliable high speed internet access, laptop or desk top computer
• Capable of exercising sound judgment and problem-solving independently in a remote setting, including the ability to assess urgent situations and determine appropriate next steps
• Must be available to work a minimum of 3-6 hours per weekend. Candidates who are available to provide more hours than the minimum will be favoured
• Must be able to successfully pass an internet speed test

Why Join Us?

• Be part of a growing, innovative company that values a "mom and pop" approach to teamwork and relationships
• Work remotely from the comfort of your home
• Paid time off

Schedule

• This is a part-time seasonal position
• Options for weekends and evenings only

Location

• Remote - Registered in the province of Ontario

If you are a compassionate, skilled RVT with a passion for expanding access to veterinary care and supporting pet owners and veterinary teams alike, we invite you to apply! Submit your resume and complete our pre-screening questions to take the first step toward joining our family at Smart.Vet.

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Veterinary Technician • Burlington, ON, Canada