Remote Technician

Xerox; Saint John; Remote; CAD 38,000 - 78,000; Full time

Job summary

Xerox is seeking a Remote Technician in Saint John to provide outstanding remote technical support. This role entails evaluating service calls and delivering solutions to enhance client experience while ensuring minimal downtime. Successful candidates should possess strong problem-solving skills, technical support experience, and be able to communicate effectively with clients.

Benefits

Comprehensive benefits including medical and dental

Paid Time Off and holidays

Disability and retirement benefits

Qualifications

• Xerox technical support experience is required.
• Software & hardware problem-solving success required.
• Confident and friendly with effective communication skills.

Responsibilities

• Provide remote technical support using advanced tools to troubleshoot and resolve client issues.
• Act as a technical leader, providing training to peers and new staff.
• Engage clients professionally and ethically in every interaction.

Skills

Technical support

Client service skills

Troubleshooting

Communication

Education

Post-secondary education

Job description

General Information

Press space or enter keys to toggle section visibility

City Saint John State/Province New Brunswick Country Canada Department TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT Date Wednesday, July 2, 2025 Working time Full-time Ref# 20036021 Job Level Individual Contributor Job Type Experienced Job Field TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT Seniority Level Associate Currency CAD - Canada - CA Annual Base Salary Minimum 38,700 Annual Base Salary Maximum 77,400 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visitXerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visitXerox Job Search. Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.
Description & Requirements

Press space or enter keys to toggle section visibility

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Remote Technician Position Overview:

This position is responsible for intercepting placed service calls; the Remote Technician will evaluate opportunities in Triage and/or SNOW queues, validate the opportunity via the CRM and/or device data. The RT will be prepared and provide superior client experiences in every engagement. The RT position will drive client retention while reducing downtime by offering remote hardware, software, and network technical support solutions with confidence and skill.

Key Responsibilities:

• Provide remote technical support using device data & advanced tools (CareAR, remote desktop tools, etc.) to troubleshoot and resolve issues that have been placed for service
• Utilize superior technical & client service skills as well as sound troubleshooting ability & proven technical competencies to reduce calls flowing to Field Technicians
• Be a technical leader, able to perform teach-backs & training to peers and new staff
• Act as a Remote Strategy ambassador driving success for clients with Xerox’s advanced digital service approach

Detailed Requirements:

• Provide excellent client experiences, engaging every client with assurance and knowledge of their problem.
• Personalize the experience through research and device data
• Use sound listening skills, empathy, and demonstrate care & urgency
• Effectively diffuse and recover service concerns with the client when necessary
• Demonstrate the benefits of diagnosing and resolving issues remotely
• Embrace learning & continuously develop product and software knowledge
• Engage Xerox clients in a friendly, professional, and ethical manner in every interaction
• Contribute to knowledge systems
• Provide feedback on policies and procedures to continuously improve the client experience & Xerox efficiencies

Qualifications:

• Post-secondary education is an asset
• Xerox technical support experience is required
• Demonstrated success with software & hardware problem-solving is required
• Confident, friendly and able to communicate effectively – listening, written, and verbal.
• Capable of delivering results independently and as part of a team
• Demonstrated critical thinking and informed decision-making
• Able to multitask effectively with attention to detail
• High level of achievement and self-motivation

#LI-LL1

#LI-ONSITE