(Remote) Support Specialist

N. Harris Computer Corporation - CAD; Canada; Remote; CAD 40,000 - 50,000; Full time

Job summary

Join a leading software development organization specializing in Customer Web Portals in the Utilities industry. This remote role involves providing technical support to utility customers, requiring strong communication skills and technical proficiency across various tools. The ideal candidate will engage with team members and customers to ensure satisfaction while working closely in a supportive team environment.

Benefits

Flexible work conditions

3 weeks’ vacation and 5 personal days

Comprehensive Medical, Dental and Vision coverage

Employee stock ownership and RRSP matching

Lifestyle rewards

Qualifications

• Proficient in API Testing, especially with SOAP API.
• Strong background in server installation and configuration.
• Ability to diagnose from Apache log files.

Responsibilities

• Provide technical support for existing customers.
• Interface with utility customers and development teams.
• Deliver exceptional customer support in a timely manner.

Skills

Outstanding communication skills

Customer-centric mindset

Detail-oriented

Team player

Education

Bachelor's degree or relevant technical diploma

Tools

Postman API

SSMS

Dbeaver

Powershell

Apache HTTP Server

Apache Tomcat Server

Virtual Machines (VMs)

MS Office 365

Job description

Join a Harris' division, the SilverBlaze team, and be part of an exciting, rapidly growing, international software development organization specializing in Customer Web Portals for the Utilities industry.

Harris is currently searching for an enthusiastic, quick learner to work in the SilverBlaze organization to provide technical support to our existing customers using the software platform.

This person will interface with our utility customers, Harris sister companies and our development team to provide support and resolution for technical issues. As a member of our highly respected team, this person will have an active role in providing exceptional customer support that is helpful and timely. The ideal candidate should be a team player with strong interpersonal skills. Candidates need to be self-motivated, self-learning, and detail-oriented.

This remote role welcomes candidates anywhere in Canada and the US. The successful candidate will be working in the EST timezone. This role has very minimal travel for an AGM or team meeting. SilverBlaze head office is located in Richmond Hill, Ontario. Remote work opportunities are available.

What your impact will be :

• Collaborative team player who can work closely with cross-functional teams
• Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms
• Customer-centric mindset prioritizing customer satisfaction

What we are looking for :

• Bachelor's degree, relevant technical diploma, or equivalent industry experience
• Proficient in API Testing (SOAP API, TestServer, Postman API)
• Familiarity with DB-related tools such as SSMS, Dbeaver, and Powershell to create and update scripts
• Experience in the installation and configuration of Apache HTTP Server
• Strong working knowledge of installation and configuration of Apache Tomcat Server
• Ability to review, understand, and make diagnoses from Apache log files
• Working knowledge of Virtual Machines (VMs)
• Ability to set up and maintain VPN connectivity
• Intermediate-level knowledge of MS Office 365

What would make you stand out :

• Utility industry knowledge is a plus

What we can offer :

• Flexible work conditions
• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental and Vision coverage from your first day of employment
• Employee stock ownership and RRSP matching programs
• Lifestyle rewards

Salary : 40K-50K

About us :

SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utility companies with value-focused, highly customizable web customer portal and smart forms software.

• Click to learn more about SilverBlaze.

About Harris :

is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

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