Remote Support Representative - $21.50 / hour

Tim's Financial; Halifax; Remote; CAD 30,000 - 60,000; Part time

Job summary

A financial services company in Halifax is seeking a dedicated team member for their Customer Experience team. This role focuses on delivering exceptional interactions with customers. Candidates should have over a year of customer-facing experience, strong problem-solving skills, and adaptability to new technologies. The position offers a flexible work-from-home schedule and a compensation of $21.50 CAD per hour.

Qualifications

• 1+ year of customer-facing experience.
• Strong problem-solving skills and a passion for innovation.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• Provide exceptional customer experience across various situations.
• Work collaboratively with team members to enhance service delivery.
• Meet performance objectives and productivity targets.

Skills

Customer-facing experience

Problem-solving skills

Adaptability to new technologies

Job description

Overview

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Compensation and Work Location

Earn $21.50 CAD per hour¹

Work from the comfort of your home

Schedule and Availability

• You must be able to work a minimum of 25 hours per week.
• Minimum 6 hours requirement on at least 1 weekend day (Saturday and/or Sunday).
• Set your own flexible schedule between Monday to Sunday (including holidays) 7am-8pm MST².

Training

Training is paid (Must be on video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training).

Experience & Skills Requirements

At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities