Remote Support Manager — Concierge Client Success

Assetara Limited; Ottawa; Remote; CAD 68,000 - 86,000; Full time

Job summary

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. You will act as the primary client liaison, navigating platform tools, and ensuring concierge-level support while strictly observing compliance and operational boundaries.

You will develop deep product expertise, manage queues and SLAs, and coordinate with internal teams to maintain accurate CRM/private notes, while validating AI-generated responses before final delivery.

Responsibilities

• Provide comprehensive product knowledge to inform and guide subscribed clients.
• Prioritize work via dashboard, monitor unread messages, SLA risks and client signals.
• Deliver concierge-level, professional communication within the official workspace.
• Maintain clear separation between client-facing messages and internal private notes.
• Review, edit and fact-check AI-generated draft responses before submission.

Job description

Assetara Limited is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. You will act as the primary client liaison, navigating platform tools, and ensuring concierge-level support while strictly observing compliance and operational boundaries.

You will develop deep product expertise, manage queues and SLAs, and coordinate with internal teams to maintain accurate CRM/private notes, while validating AI-generated responses before final delivery.