Remote Regional Resuscitation Program Specialist ON, MB, NU

Bilinguallink; Belleville; Hybrid; CAD 66,000 - 81,000; Full time

Benefits offered by this job

Hybrid work model

Health, dental, vision benefits

Pension plan with employer matching

Paid vacation and personal days

Reimbursement for mobile/home office

Job summary

Heart & Stroke is seeking a Regional Resuscitation Program Specialist to advance emergency cardiovascular care training across Canada. The role emphasizes external partnerships, program quality, and data-driven decision making within a matrix organization.

You will support network expansion, coordinate regional implementations, and collaborate with internal teams to ensure standards and performance align with national guidelines. Hybrid work and travel to Toronto may be required.

Qualifications

• Degree, diploma or certificate in business, health science or related field.
• Experience in project/program management, relationship management or business development/ sales.
• Knowledge of provincial healthcare systems is a plus.

Responsibilities

• Engage with regional partners to drive adoption and sustain resuscitation programs.
• Identify opportunities for business development with partners.
• Maintain strong relationships with instructors and training institutions.

Skills

Relationship management

Customer service

Communication

Data analysis

Microsoft Office

CRM (Salesforce)

Education

Degree, diploma or certificate in business or health science

Tools

Salesforce

Job description

Who we are

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

We believe in equity, diversity and inclusion―it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply.

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website.

The opportunity

Pleasenote Heart & Stroke offers a hybrid work option. Candidates must be able to travel to the Toronto office when requested. Some flexibility on working hours is required to accommodate events and meetings. Occasional travel for external meetings is required (may involve air or ground travel and hotel stays).

Reporting to the Resuscitation Program Manager, ON, MB, NU, The Regional Resuscitation Program Specialist plays a critical role in bringing their knowledge of our network and our programs to advance our relationships and deepen our engagement with a diverse network of instructors, training institutions/organizations and other stakeholders. This role supports Heart & Stroke’s mission to advance and enhance emergency cardiovascular care and first aid training and education throughout Canada. The incumbent does this by helping us “Own the Market” – meaning we are both seen as the leader and de facto choice for employers and healthcare providers who are seeking to advance their cardiovascular emergency response programs.

The Specialist supports the Resuscitation Program Manager in growing our network and identifying opportunities to advance our programs within the region. In doing so, they support the effective delivery and sustainability of resuscitation programs across the region by building and stewarding strong external partnerships, ensuring adherence to program quality and standards, and coordinating regional implementation activities.

The role uses data, reporting, and stakeholder feedback to monitor performance, inform decisions, and support continuous improvement. Working collaboratively within a matrix organization, the Specialist shares regional insights, contributes knowledge, and partners with internal teams to advance broader organizational goals and ensure aligned, consistent program execution.

This role collaborates with internal teams – both within Resuscitation Program and the broader Heart & Stroke – to ensure open dialog and an exchange of information takes place, acting as a liaison between the training network and our team. They uphold our Guidelines by enforcing compliance with our policies and standards and may be called on to represent Heart & Stroke at provincial meetings, events, conferences and other activities, as appropriate.

How you will make an impact every day

External stakeholder engagement and relationship management

• Support the RPM in building and maintaining strong, effective relationships with regional partners to ensure successful adoption, delivery, and sustainability of resuscitation programs.
• Support the RPM in identifying business development opportunities with new and existing regional partners.
• Proactively build, maintain, and strengthen trusted working relationships with instructors, instructor trainers, training institutions, and professional organizations within the regional network.
• Serve as a primary point of contact for assigned external stakeholders, ensuring timely, professional, and consistent communication.
• Actively steward high value and high‑performing instructors and organizations within our market segments to support engagement, advocacy and retention.
• Deepen H&S’s understanding of our constituents through effective research & documentation to identify, track and quantify new opportunities.
• Foster collaboration and positive working relationships across the instructor network, including supporting connectivity between instructors and instructor trainers.

Program quality and standards oversight

• Develop and maintain a strong understanding of stakeholder needs, motivations, and challenges to inform engagement strategies and program support.
• Reinforce adherence to Heart & Stroke resuscitation program standards, policies, and guidelines across the instructor and training institution network.
• Act as a knowledgeable resource for instructors and training partners on program requirements, quality expectations, and approved practices.
• Receive, assess, document, and support resolution of program quality issues, complaints, and escalations through the Resuscitation Support Centre.
• Effectively and consistently leads and/or supports the investigation and resolution of QA infractions and complaints.
• Apply sound judgment to determine when issues can be resolved at the regional level versus when escalation is required.
• Leverages available digital and/or AI‑enabled tools to streamline administrative work, support accurate documentation, and enhance the efficiency and consistency of program quality oversight activities.
• Defines value proposition to potential clients for our courses to differentiate our offerings from those of our competitors.

Data, reporting and insights

• Provides just‑in‑time and critical knowledge of our network to augment and support decision‑making and partner engagement.
• Support the Resuscitation Program Manager by surfacing data‑informed insights and recommendations that influence network growth, retention, and market positioning.
• Identify top performers, emerging leaders, and at‑risk stakeholders within the network, escalating insights and recommended actions to the Resuscitation Program Manager as needed.
• Partners with finance analytics team and/or analytic tools to use/interpret data to better understand network activity.
• Supports development and implementation of plans to grow, on‑board and retain Heart & Stroke’s instructor network.
• Utilizes CRM (Salesforce), reports and analytic tools to monitor network activity, performance trends and engagement levels.
• Maintain accurate, timely, and detailed documentation related to team meetings, upcoming plans, investigations, decisions, corrective actions and follow‑ups.
• Track follow‑through on required actions to ensure issues are resolved and standards are sustained.
• Use technology‑enabled insights (AI) to support informed decision‑making, issue prioritization and identification of patterns or trends that may impact program quality, compliance or stakeholder experience.

Regional program coordination and implementation

• Coordinate and support the effective implementation of resuscitation programs across the assigned region by aligning activities, timelines, stakeholders, and resources to ensure consistent, high‑quality delivery.
• Coordinate regional‑level implementation of resuscitation programs, initiatives, and updates in alignment with national standards and direction.
• Represent Heart & Stroke at virtual and in‑person network engagements within region.
• Identify gaps in program delivery standards and provide appropriate guidance to relevant parties.
• Ensures effectiveness and continuity by proactively following up and holding self, team and stakeholders accountable.
• Support program administration, education, awareness and continuous improvements efforts that help instructors and training institutions understand and abide by changes to standards or guidelines.
• Supports organization and execution of special events in region, as required.
• Coordinates volunteers for regional activities as needed.

Internal collaboration and knowledge contribution

• Strengthen alignment, consistency, and effectiveness across Heart & Stroke by proactively collaborating with internal teams, sharing insights from the field, and contributing to collective knowledge, tools, and ways of working.
• Participate in cross‑functional working groups, meetings, and initiatives to support shared objectives and integrated planning.
• Supports improved Resuscitation Support Centre responses through issue awareness, a culture of continuous improvement and timely, effective responses.
• Accurately document and resolve incoming case escalations through the Resuscitation Support Centre in a timely manner.
• Act as a liaison between external stakeholders and internal teams, ensuring external feedback, issues and opportunities are effectively communicated and addressed.
• Collaborate with internal teams to ensure consistent messaging related to program quality, standards and compliance.

Who we need

Education

• Degree, diploma or certificate program in business, health science or a related field
• An equivalent combination of education and experience will be considered
• Certificate/training in adult education an asset

Experience

• 3+ years experience in project/program management, relationship management, customer service or business development/ corporate sales
• Heart & Stroke Instructor certification and/or other agency instructional experience an asset
• Knowledge of provincial healthcare systems and resuscitation training agencies would be an asset
• Experience working in the health care field would be an asset
• Experience in the not‑for‑profit sector would be an asset

Skills

• A professional and exceptional customer first and first call resolution approach.
• Exceptional organizational skills and strong attention to detail.
• Demonstrated high level of initiative, resourcefulness and ability to self‑direct with minimal supervision.
• Ability to effectively promote opportunities and partnerships.
• High level of ownership and accountability to goals, teamwork and following best practices.
• Excellent interpersonal and communication skills (both written and verbal) with the talent for communicating in a mature and professional manner.
• Strong internal collaboration experience in matrixed, remote teams
• Ability to influence without authority and demonstrate comfort operating in evolving or ambiguous environments
• Experience navigating challenging or sensitive stakeholder conversations
• Demonstrated judgment and critical thinking in applying standards, assessing risk and resolving issues
• Risk identification and mitigation (quality, compliance, reputational)
• Prioritization of tasks across competing regional demands
• Demonstrated working knowledge and skill in the Microsoft Office Suite.
• Experience with Salesforce or other CRM applications to translate data into insights, recommendations and actions
• Continuous improvement mindset
• Comfort using digital and AI‑enabled tools to improve efficiency and quality of work outputs
• Understanding of provincial and national health systems, an asset.
• Knowledge of basic medical terminology and life support equipment, an asset.
• French/English bilingual, an asset

What we offer

At Heart & Stroke, we make it a priority to foster a culture of caring by implementing practices and programs that foster respect, compassion, trust and attentiveness to our own and others’ health and well‑being.

This role offers a hiring range of $66,000 to $81,000, aligned with our compensation framework and your professional background. We believe that time off is integral to the personal health and wellness of our employees. We offer a generous paid time‑off package including vacation days, personal days, wellness days and paid company‑wide closure between December 25 and January 1. We also provide competitive health, medical, dental and vision benefits, life insurance, disability benefits, an employee assistance program (EAP) and a defined contribution pension plan with employer matching. Our employees also enjoy a flexible hybrid working model and reimbursement for mobile phones and home office setup, as well as opportunities for professional development.

Applicants must be currently residing in Canada and legally entitled to work in Canada.

Accommodation

We are committed to fostering an inclusive, barrier‑free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please let us know and we will do our best to address your needs.