Senior Education Program Associate

McMaster University; Hamilton; On-site; CAD 55,000 - 75,000; Full time

Job summary

McMaster University is seeking a Senior Education Program Associate to support the Surgery Residency Programs, Undergraduate and Continuing Education Programs within the Department of Surgery. The role focuses on administrative support, event planning, budget monitoring, and coordination across Hamilton Health Sciences and St.

Joseph’s Healthcare Hamilton sites. The position requires a 2-year Community College diploma in Business Administration or related field and at least 3 years of relevant

Qualifications

• 2-year Community College diploma in Business Administration, or related field.
• Requires 3 years of relevant experience.

Responsibilities

• Provide administrative support for an academic program or department, coordinating a variety of events and activities.
• Coordinate resident rotation schedules and educational events across multiple sites.
• Monitor project budgets and forecast financial gains and shortfalls in alignment with department goals.
• Develop and maintain documentation, communications, and promotional materials for educational activities.

Education

2-year Community College diploma in Business Administration

Job description

Schedule 35 hours per week; Monday to Friday from 8:30 am to 4:30 pm

Education Level 2-year Community College diploma in Business Administration, or related field

Career Level Requires 3 years of relevant experience

Anticipated Fill Date September 28, 2026

Job Description

JD #: JD00991

Pay Grade: 6

Title: Senior Education Program Associate

Unit/Project Description:

Reporting to the Manager, Education Operations, the Senior Education Program Associate provides support to the Surgery Residency Programs, Strategic

Undergraduate and Continuing Education Programs. The Department of Surgery offers 12 training programs accredited by the Royal College of Physicians

and Surgeons of Canada as well as >25 surgical fellowship and strategic education programs. This position will provide support across Hamilton Health

Sciences and St. Joseph’s Healthcare Hamilton sites.

This is a continuing position supporting our Surgical Foundations Program as well as supporting strategic education
programming at the undergraduate and continuing education levels in the Department of Surgery. This may include the PULSE summer learning program for undergraduate students.

The Department of Surgery’s \"Education that Inspires\" pillar is dedicated to excellence in educational experiences and lifelong learning. We emphasize

personal and professional growth for faculty and students. Our leadership and faculty support learners at all training levels, helping them achieve goals and

explore new opportunities. We are committed to providing safe, inclusive environments that inspire and empower learners and faculty to excel as surgeons,

teachers, and scholars, aligning with McMaster University’s mission and the Department of Surgery’s vision of a healthier world.

About the Department of Surgery

Over its 50+ year history, the McMaster Department of Surgery has maintained a steadfast commitment to thinking big and making it possible. We are a

Department with 11 surgical divisions and Royal College residency training programs; together, we are poised to unleash a future fueled by a creative

mindset and powered by our people.

The successful candidate will bring a positive, solutions-focused mindset as we collectively work towards achieving the Department's Vision.

This Vision is based on 6 core tenets:

C.R.E.A.T.E.

Culture that includes

Research that impacts

Education that inspires

Advancement for all

Transformation through innovation & entrepreneurship

Excellence in patient care

About McMaster University

At McMaster University, our people are our most valuable asset. We strive to attract, develop, and retain talented faculty and staff, and to foster inclusive

excellence which values the strengths, perspectives, and contributions of every individual. McMaster is recognized as one of the top employers in the

Hamilton/Niagara region and has been recognized as one of Canada’s Top Diversity employers.

Working at McMaster University brings a robust total rewards package, which is more than just a salary. The elements and structure of the total rewards

packages vary by employee group but include:

• Employer Paid benefits including Extended Health, Dental, Emergency Out-of-Country Travel Coverage & Basic Life Insurance;
• Pension Plan Options & Post-Retirement Benefits;
• Training, coaching and professional development opportunities;
• Employee tuition assistance for development and education
• Opportunity to be a part of an academic environment working alongside professionals who share a passion for learning;
• Progressive paid annual vacation plan

Please see Total Rewards Overview for Unifor, Local 5555, Unit 1 for more Information.

Job Summary: Responsible for providing administrative support for an academic program or department, the Senior Education Program Associate plans and coordinates a variety of academic program or department events, projects and activities and is also accountable for monitoring the applicable project and event budgets and forecasting financial gains and shortfalls. Performs the duties of the position in accordance with established policies, procedures, and calendar of events, and is responsible for coordinating resident rotation schedules and a variety of educational events and other learning and research initiatives. Creates positive partnerships with preceptors, teaching units, clinics, sites, campuses, practices, and other support staff.

Purpose and Key Functions

• Collect, analyze, assess, and summarize information relevant to the decision makingprocesand developing recommendations for final approval and implementation.
• Oversee the Canadian Residency Matching System (CaRMS) with the objective tomatch all available learner spots to ensure the viability of the program.
• Assist in implementing program software changes, electronic modules and programsurveys. Complete regular reports on projects and events status to all stakeholders,leadership and support staff and ensure the project scope and project parameters areclear.
• Maintain, evaluate and continuously update projects and events including, but notlimited to, electronic modules, curriculum updates, CaRMS and databases.
• Oversee and coordinate education events, tutorials, academic half days and otherlearning and research initiatives.
• Create, design and develop banners, presentations and other promotional materialsfor use at various events.
• Create financial projections for projects and events and adjust throughout theduration of the project and event.
• Monitor budgets and reconcile accounts, complete financial transactions includingtravel expense reports, advances, electronic cheque requisitions, purchase orders andjournal entries.
• Ensure appropriate venues and catering are secured provided and book transportationand audio-visual equipment as required.
• Delegate tasks appropriately to staff to assist with planning and coordinating eventsand activities.
• Make recommendations about future activities and events based on needs and resultssurveys.
• Facilitate various meetings and chair committees were applicable.
• Develop, plan, and coordinate rotation schedules for qualified residents at multiplesites.
• Facilitate the evaluation process for preceptors and students. Compile evaluationresults and bring negative evaluations forward for review.
• Write a variety of documents including, but not limited to, correspondence andminutes.
• Respond to inquiries that are specific in nature and require a thorough knowledge ofestablished policies and procedures.
• Maintain confidentiality of information.
• Set up and maintains filing systems, both electronic and hard copy.
• Update and maintain information in databases.
• Set up, use, and troubleshoot teleconferencing and videoconferencing equipment

Requirements

• 2 year Community College diploma in Business Administration, or related field.
• Requires 3 years of relevant experience.

Assets

• Experience with medical residents and a distributed education model.
• Experience in a healthcare/medical environment.
• Familiarity with university policies and procedures.
• Proficiency with various software applications, including word processing, Excel, Access, Outlook, and database management.
• Exceptional communication (oral and written) and interpersonal skills.
• Experience in competency-based medical education.
• Familiarity with MedSIS or equivalent systems.
• Familiarity with the Royal College of Physicians and Surgeons of Canada
• Flexibility to accommodate early morning or evening meetings and occasional weekends
• Experience with Avenue to Learn LMS, various social media platforms and familiarity to MedSIS are considered an asset

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

This position is located in a host hospital or other healthcare site that has an active vaccination mandate in place. Successful applicants will need to comply with these and any other health and safety measures necessary as part of their appointment.

Hybrid Work Language

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to [e-mail] or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.