Remote-Ready Program & Volunteer Operations Coordinator

CNIB; Barrie; On-site; CAD 42,000 - 60,000; Full time

Job summary

CNIB is seeking a Coordinator, Team Operations to support the delivery of programs and services in Barrie, Ontario. The role focuses on intake, assessment, service navigation, and administrative support for CNIB’s regional operations.

You will engage with participants, families, volunteers, and partners, ensuring accessibility standards and CNIB policies are upheld while coordinating local events and community engagement initiatives.

Qualifications

• Two to four years of experience in administration, customer service, and service delivery within a charity or not-for-profit organization, or equivalent experience as deemed suitable by CNIB.
• Post-secondary degree or diploma in a related field.
• Willingness to work flexible hours, including occasional attendance at weekend and evening programming or events.
• Daily workplace is based on site at the location Community Hub.
• Occasional travel within Ontario and throughout the province. Must be able to travel independently by public transit or car.
• CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations.

Responsibilities

• Coordinate programmatic, operational, administrative, and logistical responsibilities in the region.
• Represent CNIB in local communities by attending events and fostering partnerships.
• Support local coordination and delivery of participant programs in Barrie.
• Provide participant-centered intake, assessment, service navigation, and ongoing coordination support.
• Serve as a liaison between participants, families, partners, volunteers, and internal teams.
• Support development and engagement of an active volunteer base.
• Ensure understanding and compliance with CNIB policies and procedures.
• Maintain accurate participant, volunteer, attendance, and contact information in Salesforce.
• Recruit, onboard, orient, and support volunteers, students, and Canada Summer Jobs candidates.
• Promote CNIB values and maintain a participant-focused, collaborative culture.
• Lead by example in delivering compassionate, high-quality service.

Skills

Volunteer coordination

Administrative support

Detail-oriented

Microsoft Office

Flexibility

Verbal communication

Written communication

Interpersonal skills

Professional image

Relationship-building

Team-building

Networking

Accessibility knowledge

Independent worker

Remote work

Education

Post-secondary degree

Job description

CNIB is seeking a Coordinator, Team Operations to support the delivery of programs and services in Barrie, Ontario. The role focuses on intake, assessment, service navigation, and administrative support for CNIB’s regional operations.

You will engage with participants, families, volunteers, and partners, ensuring accessibility standards and CNIB policies are upheld while coordinating local events and community engagement initiatives.