Remote Onboarding & Implementation Lead - AI-Driven

ACTO; Canada; Remote; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Remote work with in-person collab

Company MacBook

Budget for work-from-home setup

Monthly work-from-home allowance

Flexible PTO

Competitive compensation

Job summary

ACTO, an Intelligent Field Excellence platform, is seeking an experienced Implementation & Customer Enablement Leader to drive end-to-end ACTO Omnichannel deployments for Pharmaceutical and Biotech clients. This role combines onboarding strategy with rigorous project management, guiding customers from kickoff to go-live while aligning cross-functional teams and governance.

You will leverage AI tools to plan, document, and optimize deployments, deliver training, manage change, and ensure

Qualifications

• Experience leading end-to-end implementations of SaaS platforms.
• Ability to coordinate across Product, Data, Engineering, Sales, Services, and Customer Success.
• Strong written and verbal communication and stakeholder management.

Responsibilities

• Lead implementation and customer enablement for ACTO Omnichannel deployments.
• Own project plan, governance, and timelines; leverage AI tools for planning and prioritization.
• Coordinate cross-functional teams to deliver on milestones and manage risks.
• Drive change management and ensure smooth handoffs to Customer Success post-launch.
• Prepare AI-driven meeting notes and client agendas; maintain clear documentation.

Skills

Project management

Client enablement

Cross-functional coordination

AI tools literacy

Tools

Wrike

ACTO AI

ChatGPT

Claude

Gemini

Job description

ACTO, an Intelligent Field Excellence platform, is seeking an experienced Implementation & Customer Enablement Leader to drive end-to-end ACTO Omnichannel deployments for Pharmaceutical and Biotech clients. This role combines onboarding strategy with rigorous project management, guiding customers from kickoff to go-live while aligning cross-functional teams and governance.

You will leverage AI tools to plan, document, and optimize deployments, deliver training, manage change, and ensure