Remote North America Onboarding Lead

Cloudbeds; Southwestern Ontario; A distancia; CAD 95.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote First, Remote Always

PTO in accordance with local labor

Fully Paid Parental Leave

Home office stipend

Professional development courses

Manager training / knowledge transfer

Descripción de la vacante

Cloudbeds, a remote-first hospitality software platform, seeks a Mid-Market Onboarding Lead for North America. You will own the onboarding experience for independent hotels, resorts, and multi-property groups, leading the regional team of Onboarding Project Managers and Mid-Market Coaches from contract through go-live and handoff.

This player-coach role combines team leadership with hands-on oversight of a small portfolio of strategic North American accounts, guiding onboarding workflows,

Formación

• 5+ years in hotel operations or hospitality technology.
• 2+ years directly managing customer-facing teams.
• Hands-on experience leading PMS implementations from kickoff through go-live.
• Strong understanding of North American hotel operations: front office, reservations, distribution, revenue management, payments, reporting.
• Spanish business-level proficiency.

Responsabilidades

• Lead and coach the North America onboarding team.
• Oversee a portfolio of strategic North American accounts through go-live and handoff.
• Manage intake and assignment of region accounts with capacity planning.
• Escalate and reset plans for at-risk onboardings with stakeholders.
• Ramp new hires with regional training and shadowing.
• Use dashboards and Salesforce to monitor time-to-live, quality, and CSAT.

Conocimientos

Hotel operations experience

Team leadership / management

Onboarding / implementation experience

Consultative communication

Data-driven decision making

Spanish business proficiency

Educación

PMP or similar project-management certification

Hospitality management experience in hotels or PMS vendors

Herramientas

Salesforce

Dashboards / reporting

AI tools awareness

Oracle Opera

Descripción del empleo

Cloudbeds, a remote-first hospitality software platform, seeks a Mid-Market Onboarding Lead for North America. You will own the onboarding experience for independent hotels, resorts, and multi-property groups, leading the regional team of Onboarding Project Managers and Mid-Market Coaches from contract through go-live and handoff.

This player-coach role combines team leadership with hands-on oversight of a small portfolio of strategic North American accounts, guiding onboarding workflows,