Remote Mortgage Advice Specialist - Bilingual

Canadian Imperial Bank of Commerce; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading bank in Canada is seeking a dedicated individual to handle mortgage pre-approval inquiries. This role involves providing exceptional service, collaborating with peers, and leveraging strong communication skills in both English and French. A commitment to teamwork and problem-solving is essential. Competitive salary and comprehensive benefits are offered, along with opportunities for career development.

Benefits

Comprehensive benefits program

Defined benefit pension plan

Flexible work arrangements

Opportunities for career development

Qualifications

• Experience in mortgages, ideally with underwriting.
• Bilingual in French and English.
• Ability to analyze complex problems effectively.

Responsibilities

• Make outgoing calls regarding mortgage pre-approval inquiries.
• Provide exceptional client service and recommend mortgage products.
• Collaborate to improve business processes.

Skills

Communication skills

Problem-solving

Collaboration

Accountability

Analytical skills

Job description

Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Competitive salary and incentive pay
- Comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan
- Opportunities for career development through initiatives like Purpose Day, a paid day off for personal growth
- Flexible work arrangements with a mix of remote and on-site work options
- Supportive and inclusive company culture that values trust, teamwork, and accountability

What to Expect (Job Responsibilities):
- Make outgoing calls to connect with clients regarding mortgage pre-approval inquiries while managing incoming calls to address their questions
- Provide exceptional client service by identifying client needs and recommending suitable mortgage products
- Utilize product knowledge to explain mortgage conditions and required documentation to clients
- Collaborate with peers to improve business processes and ensure timely resolution of client inquiries
- Take ownership of client issues, leveraging problem-solving skills to deliver positive client experiences

What is Required (Qualifications):
- Experience in mortgages, with a preference for candidates with mortgage underwriting experience
- Strong communication skills in both French and English to accommodate diverse client needs
- Ability to analyze complex problems and convey detailed information effectively
- Demonstrated accountability and a willingness to embrace change
- A commitment to collaboration and teamwork in achieving collective success

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or client service environment
- Familiarity with CIBC mortgage products and the mortgage application process
- Knowledge of industry trends and competitor actions in the mortgage sector

#Banking #CustomerService #MortgageSolutions #CareerDevelopment #RemoteWork

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