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A leading bank in Canada is seeking a dedicated individual to handle mortgage pre-approval inquiries. This role involves providing exceptional service, collaborating with peers, and leveraging strong communication skills in both English and French. A commitment to teamwork and problem-solving is essential. Competitive salary and comprehensive benefits are offered, along with opportunities for career development.
Employer Industry: Banking and Financial Services
Why consider this job opportunity:
- Competitive salary and incentive pay
- Comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan
- Opportunities for career development through initiatives like Purpose Day, a paid day off for personal growth
- Flexible work arrangements with a mix of remote and on-site work options
- Supportive and inclusive company culture that values trust, teamwork, and accountability
What to Expect (Job Responsibilities):
- Make outgoing calls to connect with clients regarding mortgage pre-approval inquiries while managing incoming calls to address their questions
- Provide exceptional client service by identifying client needs and recommending suitable mortgage products
- Utilize product knowledge to explain mortgage conditions and required documentation to clients
- Collaborate with peers to improve business processes and ensure timely resolution of client inquiries
- Take ownership of client issues, leveraging problem-solving skills to deliver positive client experiences
What is Required (Qualifications):
- Experience in mortgages, with a preference for candidates with mortgage underwriting experience
- Strong communication skills in both French and English to accommodate diverse client needs
- Ability to analyze complex problems and convey detailed information effectively
- Demonstrated accountability and a willingness to embrace change
- A commitment to collaboration and teamwork in achieving collective success
How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or client service environment
- Familiarity with CIBC mortgage products and the mortgage application process
- Knowledge of industry trends and competitor actions in the mortgage sector
#Banking #CustomerService #MortgageSolutions #CareerDevelopment #RemoteWork
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