Remote IT Support Agent

theITSC; Kitchener; Remote; CAD 30,000 - 50,000; Full time

Job summary

theITSC is looking for dedicated agents to provide exceptional technical support to end users remotely. Candidates will assist with a variety of IT concerns, ensuring high satisfaction and a seamless experience for Fortune 1000 clients. Effective communication and strong technical knowledge are imperative for this customer-facing role. Bilingual candidates and those with relevant certifications will find themselves well-positioned for success in this dynamic environment.

Qualifications

• Familiarity with Microsoft Office Suite (Excel, Outlook, Word, etc.).
• Knowledge of Adobe Creative Cloud applications.
• Familiar with Windows operating systems and various mobile devices.

Responsibilities

• Provide technical support for corporate IT and business software.
• Assist customers with mobile devices and troubleshooting.
• Document support processes and maintain detailed records.

Skills

Technical Support

Interpersonal Skills

Communication

Attention to Detail

Problem Solving

Education

CompTIA A+

HDI-Support Center Analyst (HDI-SCA)

Job description

The ITSC is seeking agents to provide technical support for the organization's end users.

The ITSC is an industry-leading provider of Expert Technical Support for Fortune 1000 organizations.

LOCATION : ITSC's structure provides agents the opportunity to work from home.

HOURS : We are actively seeking candidates for later afternoon, overnight, and weekend shifts , with the potential to move to daytime shifts based on job performance.

DESCRIPTION :

Agents for the ITSC provide white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including :

• Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
• Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
• Windows operating systems
• iPhone, iPad, Android, and Blackberry mobile devices

CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications are a BIG PLUS

Agents must also have familiarity with various environments, standard network arrangements, and security concepts.

This is an external, customer-facing position. Agents must be conscientious about providing thorough support while being understanding and responsive for client support requests. Agents must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.

Agents must pay close attention to detail and follow internal processes for providing support while documenting all steps taken. They also need to be team players and have a desire to be a resource and share their knowledge with others.

ADDITIONAL PREFERRED SKILLS :

• The ability to learn new applications quickly, and to certify in numerous software applications
• Bilingual in SPANISH or FRENCH is a plus
• Familiar with ITIL, COPC and / or Six Sigma

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.