REMOTE IT Operations Support Coordinator

Contact Centre Growth Corp Inc; Halifax; Remote; CAD 45,000 - 55,000; Full time

Job summary

A leading contact center company in Halifax is seeking an Operations Support Coordinator to provide crucial administrative and analytical support. The ideal candidate will have advanced skills in Microsoft Excel, strong analytical abilities, and experience in operations or administrative roles. This position offers an annual salary between $45,000 and $55,000 CAD and requires competencies in data analysis and HR support.

Qualifications

• University degree or college diploma in business administration, operations management, or equivalent.
• One to three years of related experience in operations, administration, or support roles.

Responsibilities

• Prepare and distribute meeting materials and record minutes.
• Conduct detailed data analysis to identify trends.
• Support HR functions such as recruitment and onboarding.

Skills

Advanced proficiency in Microsoft Excel

Strong analytical skills

Excellent problem-solving abilities

Excellent written and verbal communication skills

Strong organizational skills

Attention to detail

Education

University degree or college diploma in business administration

One to three years of related experience in operations

Tools

Microsoft Excel

Google Workspace

Job description

Job Description

Job Type : Full Time

Hours : 9 AM - 6 PM EST

Salary : $45,000-$55,000 Yearly CAD

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV, and Ansercomm. We operate more than 20 contact centers across the United States and Canada, providing services such as telephone answering, appointment setting, customer support, third-party verification, sales, lead qualification, market research, and contact management solutions. AnswerNet serves over 10,000 clients and handles more than 125 million interactions annually.

Summary

Reporting to the Manager of Continuous Improvement & Operations Support, the Operations Support Coordinator provides administrative and analytical support to the Technical Services department. This key role involves data analysis, problem-solving, HR support, and process improvement initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare and distribute meeting materials, including agendas, documents, and presentations, and record meeting minutes accurately.
• Use Microsoft Excel extensively, including pivot tables and data analysis tools, to generate reports and insights.
• Conduct detailed data analysis to identify trends and opportunities for process improvements.
• Manage and ensure compliance with payroll and timekeeping processes.
• Maintain professional communication with internal and external stakeholders.
• Assist with special projects and ad-hoc tasks, demonstrating flexibility.
• Handle sensitive information with confidentiality and discretion.
• Identify opportunities to streamline processes and improve efficiency.
• Create and maintain department policies, organization charts, and documentation.
• Support HR functions such as recruitment, onboarding, and employee record maintenance.
• Participate in continuous improvement projects as a team member.
• Perform other administrative tasks as needed.

Education and Experience

• University degree or college diploma in business administration, operations management, or equivalent experience.
• One to three years of related experience in operations, administration, or support roles.

Required Skills and Qualifications

• Advanced proficiency in Microsoft Excel (pivot tables, data analysis, reporting) and Google Workspace.
• Strong analytical skills for interpreting data and providing insights.
• Excellent problem-solving and decision-making abilities.
• Strong organizational skills for managing multiple tasks.
• Excellent written and verbal communication skills.
• Attention to detail and practical judgment.
• Ability to multi-task and adapt in a fast-paced environment.
• Self-motivated with good time management and initiative.
• Experience in customer service or administrative roles.

Preferred Qualifications

• Experience in a call center or operations environment.
• Experience with HR initiatives such as recruitment and onboarding is a plus.