Remote Inbound Sales Representative (Nova Scotia)

MCI; Canada; Remote; CAD 35,000 - 50,000; Full time

Job summary

MCI is seeking motivated individuals for a customer service role within the Business Process Outsourcing sector in Canada. This position involves managing customer inquiries, troubleshooting technical issues, and promoting products and services. Candidates must possess a high school diploma, strong communication skills, and basic proficiency in Microsoft Office. The opportunity includes paid training, benefits, and significant career advancement potential.

Benefits

Paid Time Off

Comprehensive health benefits

Paid training

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic technical issues.
• Utilize systems and technology to manage customer accounts effectively.
• Identify sales opportunities and apply sales techniques to promote products and services.

Skills

Communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing

Why consider this job opportunity:
- Starting compensation based on experience, with opportunities for bonuses and rewards
- Paid Time Off and holidays to ensure a healthy work-life balance
- Comprehensive health benefits available after 90 days of employment
- Significant career advancement opportunities with a focus on internal promotions
- Engaging work environment with a team-oriented culture
- Paid training to develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Utilize systems and technology to manage customer accounts effectively
- Identify sales opportunities and apply sales techniques to promote products and services
- Ensure customer satisfaction by resolving issues and escalating dissatisfaction as needed
- Maintain a positive and enthusiastic attitude while engaging with customers

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in customer service, tech support, inside sales, or back-office support
- Strong problem-solving and conflict resolution skills
- Ability to thrive in a fast-paced environment with shifting priorities

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #RemoteWork #PaidTraining

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