Remote Canada Customer Success Manager — Scale & Lead

Bilinguallink; Richmond Hill; Remote; CAD 90,000 - 130,000; Full time

Job summary

Samsara is seeking a manager to lead the Canada Scaled Customer Success team, coaching ICs and CSMs to ensure successful adoption and value realization of Samsara’s solutions. You’ll shape the CS motion, partner with Marketing and CS Ops, and manage a high-velocity, high-visibility portfolio from a remote Canada-based location.

You will own hiring, onboarding, performance reviews, and KPI delivery, while driving risk management and ongoing process improvements in a fast-growing environment.

Qualifications

• 2+ years of experience managing a team.
• Experience implementing a scaled (low-touch) onboarding or account-management program.
• SaaS experience preferred.
• Strong problem solving, prioritization, and emotional intelligence.

Responsibilities

• Lead and develop a high-performing Canada-based ICs and CSMs team.
• Set clear expectations, goals, and KPIs for the team.
• Drive adoption, onboarding, expansion, and renewal motions across Commercial and Mid-Market.
• Identify and implement process improvements, including data-driven decisions.
• Partner with Sales, Renewals, Services, and Support leaders for alignment.

Skills

Team management

Customer success

Relationship building

Data-driven

Education

Bachelor’s degree

Tools

Gainsight

Totango

Job description

Samsara is seeking a manager to lead the Canada Scaled Customer Success team, coaching ICs and CSMs to ensure successful adoption and value realization of Samsara’s solutions. You’ll shape the CS motion, partner with Marketing and CS Ops, and manage a high-velocity, high-visibility portfolio from a remote Canada-based location.

You will own hiring, onboarding, performance reviews, and KPI delivery, while driving risk management and ongoing process improvements in a fast-growing environment.