Remote Hybrid Customer Relations Specialist - London

Randstad Canada; London; Remote; CAD 46,000 - 53,000; Full time

Job summary

A leading staffing agency is looking for a full-time Customer Relations Specialist in Downtown London, Ontario. You will respond to customer inquiries via phone and email, ensuring high standards of service. Responsibilities include troubleshooting issues and providing accurate information while working in a hybrid environment. Previous experience in customer service or call centers is required. Competitive salary and excellent benefits are offered.

Benefits

Paid 20 days training program

Three paid personal days and paid vacation

Excellent benefits

Pension plan

Education reimbursement program $2,000 annually

Bonus plan based on individual performance

Qualifications

• Must pass a criminal background check and the government's enhanced screening process.
• Ability to work under pressure and adapt to new situations.
• Previous Customer Service or Call Centre experience is required.

Responsibilities

• Troubleshoot and resolve telephone/email inquiries in a timely manner.
• Provide accurate responses while maintaining high customer service standards.
• Participate in ongoing learning and development opportunities.

Skills

Excellent English communication skills

Microsoft Office skills

Strong computer/multitasking skills

Problem-solving abilities

Customer Service or Call Centre experience

Education

Minimum High school education

Tools

Windows operating systems

Microsoft Office

Job description

Overview

Embrace a 3-4 day work-from-home schedule and enjoy the vibrancy of our Downtown London office for one to two days.

We are looking to hire the right person to join an amazing team as a full time Customer Relations / Call center Specialist. As a Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries.

Position details

Position: Customer Relations Specialist - Full time, Permanent opportunity.

Hours of Operation: Monday - Friday, 6:00 AM - 8:00 PM EST (Must be flexible to work 8 hours within that window)

Location: Downtown, London

Hybrid - 2 days in Office, 3 days from home

Salary: 46,000 $

Note: 8 weeks of the training will be 5 days in the London office.

Eligibility/Requirements

• Have status to work in Canada at the time of application
• Successfully complete the enhanced government screening process
• Pass a criminal background check
• Pass a credit check
• Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria.

Advantages

• Full time hours
• Hybrid
• Paid 20 days training program, followed by 2-3 weeks of mentorship
• Three paid Personal days and paid vacation
• Excellent benefits
• Pension plan
• Option to participate in the Share Ownership Program
• Bonus plan based on your individual performance
• Education reimbursement program $2,000 (annually)
• Career advancement options
• Being a part of a great team!

Responsibilities

• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
• Provide accurate responses to existing and new members while maintaining the highest level of customer service
• Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

Qualifications

• Excellent English communication skills
• Must be able to pass a criminal background check and the government's enhanced screening process
• Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
• Must be able to demonstrate the ability to solve problems through investigation and make timely decisions. Minimum High school education required
• Strong computer/multitasking skills
• Previous Customer Service or Call Centre experience is required
• Ability to work under pressure and be adaptable

Summary

All offers will be conditional upon successful confirmation of the criteria listed above.

Please apply to this exciting opportunity by choosing one of the following options:

• Send your resume to [e-mail]
• Apply directly to this posting
• Directly on www.randstad.ca

We thank all applicants for their interest in this position and only those selected for interviews will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.