Remote/Hybrid Bilingual Customer Service Representative

Randstad Canada; Winnipeg; Hybrid; CAD 44,000 - 51,000; Full time

Job summary

A leading staffing agency is seeking Bilingual Customer Service Representatives in Winnipeg. This full-time, permanent position offers a salary between $44,000 and $50,500, with options for remote or hybrid work. Candidates should possess strong English and French communication skills and relevant customer service experience. Join a supportive company dedicated to inclusion and professional growth.

Benefits

Paid training

3 weeks of Paid Vacation

Bonus plan

Education reimbursement program $2,000 annually

Pension plan

Career advancement options

Qualifications

• Must be able to pass The Federal Government's Enhanced Security Screening.
• Able to multitask using multiple screens and systems.

Responsibilities

• Provide accurate responses to existing and new members.
• Effectively troubleshoot/resolve inquiries in a timely manner.

Skills

Strong English and French communication skills

Strong Computer skills

Strong Problem Solving skills

Customer Service experience or Call Center Experience

Ability to work under pressure

Education

High School Diploma

Job description

Overview

Are you interested in working in the Insurance Industry?

Do you speak English, French and are passionate about helping people?

You're in luck! We're looking for Bilingual Customer Service Representatives that want to grow and evolve within a company and have a long term career!

Start date: October 15

Advantages

• $44,000 - $50,500 Annual Salary
• Full time, Permanent position
• REMOTE or Hybrid, if you are located near Montreal, Winnipeg or London, ON you will be considered Hybrid. If located outside these hubs you will be considered remote.
• Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
• 3 weeks of Paid Vacation & 3 Paid Personal days
• Monday - Friday scheduling - Weekends off
• Pension plan
• Able to participate in the Share Ownership Program
• Bonus plan
• Education reimbursement program $2,000 (annually)
• Career advancement options

Responsibilities

• Provide accurate responses to existing and new members while maintaining the highest level of customer service
• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.

Qualifications

• Strong English and French communication skills
• Must be able to pass The Federal Government's Enhanced Security Screening
• Must have Strong Computer skills, using multiple screens and systems at the same time. (Multitasking)
• Strong Problem Solving skills
• Customer Service experience or Call Center Experience Required
• Able to work under pressure
• High School Diploma Required

Summary

If you're eager to start a career that promises both personal satisfaction and professional growth, this role is ideal for you!

Only those selected for interviews will be contacted. Thank you for your interest in this position!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.