Remote Help Desk Clerk

Fudge Loans; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A financial services firm is seeking a Remote Help Desk Clerk to join their IT Support team. This role involves providing technical support to internal and external customers, troubleshooting issues, and training users on applications. Ideal candidates should have over a year of experience in customer support, strong knowledge of operating systems, and excellent communication skills. Enjoy the flexibility of working from home.

Qualifications

• 1+ years of experience in a help desk or customer support role.
• Strong knowledge of Windows and Mac operating systems.
• Excellent communication and customer service skills.

Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, or chat.
• Troubleshoot and resolve hardware and software issues.
• Document all support interactions and resolutions in the ticketing system.

Skills

Technical support

Customer service

Troubleshooting

Communication

Tools

Remote support tools

Job description

We are seeking a highly motivated Remote Help Desk Clerk to join our IT Support team. The ideal candidate will be responsible for providing technical support to our internal and external customers, resolving issues in a timely manner, and ensuring customer satisfaction. This is a remote position, offering flexibility and the opportunity to work from the comfort of your own home.

Major Responsibilities:

1. Respond to customer inquiries and provide technical support via phone, email, or chat
2. Troubleshoot and resolve hardware and software issues
3. Document all support interactions and resolutions in the ticketing system
4. Escalate complex issues to the appropriate IT team members
5. Provide training and guidance to customers on using IT systems and applications

Qualifications:

• 1+ years of experience in a help desk or customer support role
• Strong knowledge of Windows and Mac operating systems
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks
• Experience with remote support tools is a plus

If you are a tech-savvy individual with a passion for helping others, we want to hear from you! Apply now to join our dynamic IT Support team as a Remote Help Desk Clerk.