Remote GTM Rev Ops Process Manager

Bilinguallink; Niagara Falls; Remote; CAD 90,000 - 150,000; Full time

Benefits offered by this job

Remote-first work policy

Hybrid opportunities depending on role

Wellbeing programs

Volunteer days

Global sustainability initiatives

Job summary

Sophos is seeking a highly motivated GTM Rev Ops Process Manager to join our GTM Strategy & Ops team. You will design, scale, and optimize end-to-end processes supporting the go-to-market engine across Sales, SDR and Marketing.

You will translate strategy into repeatable workflows, driving operational rigor across the revenue lifecycle with a focus on reducing friction and enabling faster, smarter decisions.

Qualifications

• 8+ years in Revenue/Sales/Operations or similar.
• Experience designing cross-functional GTM processes across lead to opportunity.

Responsibilities

• Lead cross-functional initiatives to reduce friction and improve revenue potential.
• Design and improve GTM processes across lead management, routing, qualification, handoff and pipeline progression.
• Partner with Sales, SDRs, Marketing and Systems to identify gaps and implement scalable solutions.
• Document current-state and future-state workflows to ensure design meets outcomes.
• Support initiatives driving revenue impact using dashboards and data trends.
• Translate strategic initiatives into timelines and change management activities.

Skills

Revenue Operations

Sales Operations

GTM systems

Salesforce

Outreach

ZoomInfo

PowerBI

Lean Data

Tools

Salesforce

Outreach

ZoomInfo

PowerBi

Lean Data

Job description

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

Sophos is looking for a highly motivated and experienced GTM Rev Ops Process Manager to join our GTM Strategy & Ops team. As part of this role you will be responsible for designing, scaling, and optimizing the end-to-end processes that support our go-to-market engine across Sales, SDR & Marketing. This role translates business strategy into clear, repeatable workflows and will help drive operational rigor across the revenue lifecycle.

What You Will Do

• Lead cross-functional initiatives focused on reducing friction, removing bottlenecks, and improving the Sales & SDR revenue generating potential.
• Design and improve core GTM processes across lead management, routing, qualification, handoff and pipeline progression workflows.
• Partner with Sales, SDRs, Marketing and Systems teams to identify process gaps, define business requirements, and implement scalable solutions.
• Document current-state and future-state workflows to ensure design meets the desired outcome not just stakeholder input.
• Support Stakeholders in “Idea to Implementation” process by prioritizing initiatives that drive true revenue impact and use existing dashboards, data trends, current process & systems to provide guidance & recommendations when needed.
• Translate strategic initiatives into operational plans, timelines, and change management activities that support successful rollout.
• Support systems enhancements by partnering on workflow design, ticket creation, solution UAT, release readiness, and post-launch optimization.

What You Will Bring

• 8+ years of experience in Revenue Operations, Sales Operations, SDR Operations, Business Operations, or process/program management in a similar industry.
• Proven experience designing and improving cross-functional business processes across the go-to-market lifecycle with a focus on Lead to Opportunity.
• Strong understanding of CRM and GTM systems, including Salesforce, Outreach, ZoomInfo, PowerBi & Lean Data.
• Demonstrated ability to convert ambiguous business needs into structured requirements, process maps, and executable plans.
• Strong analytical skills with experience using data to identify issues, measure impact, and support decision-making.
• Excellent stakeholder management, communication, and facilitation skills across technical and non-technical audiences.
• Ability to operate strategically while also driving detailed execution in a fast-paced environment.
• Experience working across matrixed organizations and influencing without direct authority.

In Canada, the base salary for this role ranges from $90,000 to $150,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

What’s Great About Sophos?

Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy.