Remote Full-Time Customer Delight Specialist-Digital Marketing Agency

Connection Inc.; Toronto; Remote; CAD 40,000 - 55,000; Full time

Job summary

Connection Inc. is seeking a Remote Customer Service Professional to join their dynamic team. In this role, you'll be responsible for creating exceptional customer experiences, leveraging various communication channels, and collaborating with marketing teams to achieve client goals. Ideal candidates have solid experience in customer service and digital marketing technologies, and a passion for personal development. You will enjoy a collaborative work culture while contributing to the innovative future of the mortgage industry.

Qualifications

• Experience with customer service and digital marketing.
• Proficient in CRM software and communication tools like Slack and Zoom.
• Interest in personal development and ongoing education.

Responsibilities

• Create exceptional customer experiences through various communication methods.
• Work with media teams on effective marketing campaigns.
• Launch customer delight sequences and respond to support requests.

Skills

Customer Service

Digital Marketing Knowledge

Communication

CRM Software

Problem Solving

Video Communication (Zoom)

Tools

Go High Level

FreshDesk

G-Suite

Slack

Job description

Do you love cultivating relationships and bringing a smile to someone else through incredible customer service? Do you have experience working within a digital marketing or mortgage company? This may be your perfect career opportunity!

We are looking to bring another Remote Customer Service Professional to join our incredible team at Connection Inc.

Your role on the team is to proactively create an exceptional customer experience for our customers. You will spend a large portion of your role creating business processes that create customer experiences that go above and beyond to create a truly “wowing” experience for all of our clients.

These experiences are delivered through phone calls, text messages, emails, online presentations, follow up sequences, and immediate responses to inbound support requests. The person that will get the most fulfillment from this job must love talking to people and approach life with a happy and friendly mindset. Having an interest in personal development and a passion for ongoing education is a good sign that you will enjoy working well within our existing team and culture.

Our perfect candidate has full working experience with...

• Go High Level - CRM Software
• Support ticket software. (FreshDesk)
• G-Suite
• Zoom (on-camera meetings)
• Basic digital marketing knowledge (Online ads, Opt-in pages, Follow up sequences)
• Administration of Facebook groups
• Slack (Communication)

Daily responsibilities include

• Working with the media team to ensure that the marketing campaigns for your clients are reaching their goals.
• Outbound proactive communication with clients.
• Building and launching customer delight sequences.
• Responding to incoming support requests.

If this sounds like this is the perfect role for you, here is your next step.

Shoot a video explaining why you feel you are the perfect person to join our incredible team and email it to .

Use the subject line : Customer Delight Rockstar Video Submission.

Please include your resume in the email.

Good luck and thank you for your interest.

Company Description

At Connection Inc. we are helping create the future of the mortgage industry by helping our clients successfully implement A.I. The Loan Officer CRM. Providing database marketing and appointment setting services and digital marketing that gets results. We also provide the coaching, support and accountability that help keep our clients motivated and getting results.

Company Description

At Connection Inc. we are helping create the future of the mortgage industry by helping our clients successfully implement A.I. The Loan Officer CRM. Providing database marketing and appointment setting services and digital marketing that gets results. We also provide the coaching, support and accountability that help keep our clients motivated and getting results.