Remote French Bilingual Customer Service Rep

ABL Employment.com; Toronto; Remote; Full time

Job summary

An established industry player is seeking dynamic Customer Service Representatives fluent in both French and English. This full-time role offers the flexibility of working from home while engaging with customers in the telecommunications sector. You will be responsible for addressing customer inquiries, troubleshooting issues, and providing product recommendations. With a competitive pay structure and numerous advantages, including health benefits and growth opportunities, this position is perfect for those looking to advance their careers in a supportive environment. Join a team that values your contributions and provides the tools you need to succeed!

Benefits

Health benefits: medical, dental, vision

Bonuses & incentives programs

Flexible schedule options

Direct-hire position

Refer a friend bonus

Room to grow & advance

All equipment shipped to home

Qualifications

• Must be fluent in both French and English.
• Minimum 6 months of customer service experience required.

Responsibilities

• Communicate with customers through inbound calls.
• Identify customer needs and assist with troubleshooting.

Skills

Fluency in French

Fluency in English

Active listening

Customer service

Education

High school diploma or equivalent

Tools

Computer with internet connection

Job description

Now hiring Customer Service Representatives that are fluent in both French & English! Work from home! Full time hours! Work in the telecommunications industry!

Must be currently living in Canada with a valid SIN.

Advantages of this position include:

1. Direct-hire position – let us connect you with this career opportunity
2. $18/hour pay rate during training, $19.25/hour pay rate after training
3. Bonuses & incentives programs
4. Health benefits: medical, dental, vision
5. Refer a friend bonus
6. Flexible schedule options
7. Room to grow & advance
8. All equipment is shipped directly to your home
9. 100% work from home

You will be communicating with customers through inbound calls, identifying customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customers' needs. You will take payment, explain charges, and help customers navigate self-serve.

All applicants must be currently residing in Canada and able to work full time (40 hours per week) on SIN. You will work 8 to 9.5 hour shifts, 5 shifts per week. Your shifts will fall between the hours of 7am and midnight, Monday to Sunday.

Minimum Requirements:
All applicants must be fluent in both French and English, have a high school diploma or equivalent, have at least 6 months of customer service experience, and have your computer hard-wired to the internet.

To speed up the hiring process, apply directly to this position with your resume as a Word Document or PDF (other formats will cause an error). This will create a unique file for you in our system and a short questionnaire will be emailed and texted out to you. You can also email your resume to [e-mail]. If your experience and preferences are a match for our role, we will contact you.

Please complete the questionnaire to help set up your file with us.