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Remote Financial Advisor

Lakeland Credit Union

Town of Bonnyville

Remote

CAD 55,000 - 80,000

Full time

Today
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Job summary

A leading credit union seeks a Remote Financial Advisor to enhance member experience through expert advice on consumer loans and mortgages. The role involves managing loan applications, meeting members virtually, and ensuring compliance with regulations. A strong background in retail banking, excellent communication skills, and relevant education are essential for success in this position.

Qualifications

  • Completed formal post-secondary education is preferred.
  • Previous retail banking experience with a focus on lending required.
  • Strong written and verbal communication skills expected.

Responsibilities

  • Meet with existing and prospective members via phone and video calls.
  • Gather information for credit applications and provide solutions.
  • Foster business development and build long-term member relationships.

Skills

Communication
Attention to Detail
Relationship Management
Problem Solving

Education

Post-secondary education
Underwriting - The Fundamentals
Applied Residential Mortgage Lending
Consumer & Residential Mortgage Lending

Job description

The Remote Financial Advisor (the “RFA”) utilizes credit underwriting expertise and relationship management / service skills to process consumer credit referrals originated through the Member Service Centre and/or directly online.

This position is complimentary to the branch consumer service delivery channel, through the exclusive delivery of remote access for those members preferring the same, and during non-traditional business hours (evening and weekend shifts based on Mountain Daylight Time - MDT are required). The role will focus solely on consumer loan and mortgage applications, with the potential expectations of full Financial Advisor duties (deposits) in the future.

Member Experience

  • The RFA will carry out meetings via phone and/or video calls with existing and prospective consumer members who have a new or renewal loan and/or mortgage requirement, applying a broad needs-based approach to provide proactive solutions that holistically meet member needs and build long term member relationships for the credit union.
  • Provide relevant insights and expert advice which serve to educate members.
  • Support branch staff in member onboarding and retention.
  • Foster business development through service excellence and product knowledge.

Lending Products Advice

  • Gather pertinent and required information to complete credit applications for approval to the appropriate authority level, pursuant to a prescribed credit worthiness analysis based on credit union policies, guidelines and procedures.
  • Work collaboratively to ensure all activities comply with relevant legislation, regulations and policies and procedures to minimize errors and omissions.

Product Knowledge

  • Maintain up-to-date knowledge of all Lakeland Credit Union products and services and promotional campaigns.
  • Maintain awareness and ability to differentiate competitor products and services.

Team and Organizational Participation

  • Contribute to initiatives and related activities by growing both existing and new member accounts.
  • Accountable for promoting Lakeland Credit Union values and teamwork between internal members.
  • Participate in performance planning expectations and be accountable for training and development needs.
  • Exemplify Lakeland Credit Union’s values while providing support of Member Service Centre and branch mortgage and loan goals.
  • Working hours will be flexible with evenings and the occasional weekend as required. A standard schedule will be provided in advance and subject to change based on the needs of the organization.

Qualifications and Competencies

  • Completed formal post-secondary education is preferred.
  • Relevant courses considered an asset include:
    • Underwriting - The Fundamentals
    • Applied Residential Mortgage Lending
    • Consumer & Residential Mortgage Lending
  • Strong written and verbal communication skills with the ability to explain complex information clearly and simply. Demonstrated attention to detail with a high-level of accuracy, preferably with previous telephone or online experience.
  • Previous Call Centre experience would be an asset.
  • Three to five years of previous retail banking experience with a focus on lending and a track record of success is required.
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