Remote - Digital Experience Client Representative, Bilingual

Nordia; Laval (administrative region); Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Digital Experience Client Representative to provide world-class digital self-serve support. This role offers a competitive hourly wage, comprehensive training, and work-from-home flexibility. Ideal candidates are bilingual and possess strong customer service skills, with a passion for enhancing customer experiences.

Benefits

Hourly compensation of $20.25/hour

Great daytime working hours

Fully-paid training and coaching program

Full benefits package after six months

Work from home (equipment provided)

Qualifications

• Must speak fluent English and French.
• Previous experience in a call center or customer service is an asset.
• Ability to work up to 40 hours a week.

Responsibilities

• Respond to customer inquiries related to digital self-serve.
• Assist with platform needs such as access and navigation.
• Improve customer self-serve adoption.

Skills

Bilingual (English and French)

Excellent communication skills

Customer service orientation

Ability to work in a computerized environment

Job description

Overview

Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.

Would you like to be part of an amazing team with a mission to provide world-class digital self-serve support? A work-from-home Digital Experience Client Representative is now available in the Laval area!

What we offer:

• Hourly compensation of $20.25/hour (including a bonus of $4.15/hour);
• Great daytime, week day working hours. Enjoy your free evenings and weekends!
• Fully-paid training and coaching program;
• Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance; discounts on telecommunications products and services.
• Work from the comfort of your own home (equipment provided).

Responsibilities

• Respond to customer inquiries related to digital self-serve in a timely and efficient manner;
• Assist callers with their self-serve platform needs such as access, navigation, registration, etc.
• Fully understand the customer’s situation by asking the right questions;
• Be an advocate for digital support, aiming to improve self-serve adoption;

Qualifications

• You are bilingual: you must speak fluent English and French to interact with French and English-speaking customers in Canada. Answering customers in English will be required for around 85% of calls.
• Eligibility criteria:
  • Available to work up to 40 hours a week – Monday to Friday, 8 AM to 6 PM (EST).
  • Candidates must reside within 100 km of the NQX Laval center to be able to travel there, if necessary;
  • For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space;
• You are patient and passionate about delivering an exceptional experience with a positive attitude;
• Ability to work in a computerized environment and perform various tasks simultaneously;
• Excellent communication skills (oral and written) and ability to quickly connect and interact with people;
• You are looking to be part of a winning team, to grow within it personally and professionally and possess an appetite to learn and develop;
• Able to maintain professional interactions at all times with customers and internal partners;
• Previous experience in a call center or customer service role is an asset;

Training start date: August 5th

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way!