Remote - Digital Experience Client Representative, Bilingual

Nordia Inc.; Laval; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a leading customer experience team as a Digital Experience Client Representative at Nordia Inc. in Laval. This role offers competitive hourly compensation, a comprehensive benefits package, and the opportunity to work from home. Candidates should be bilingual, possess excellent communication skills, and have a passion for delivering exceptional customer experiences. Training begins on August 5, and we are looking for motivated individuals ready to enhance their careers in a supportive environment.

Benefits

Fully-paid training and coaching program

Full benefits package after six months

Work from home with provided equipment

Free evenings and weekends

Qualifications

• Available to work up to 40 hours a week during specific hours.
• Previous customer service or call center experience is an asset.
• Motivated to grow personally and professionally within the team.

Responsibilities

• Respond to customer inquiries about digital self-serve platforms.
• Assist customers with navigation and registration on the platforms.
• Promote digital support and improve self-serve adoption.

Skills

Bilingual in English and French

Excellent oral and written communication skills

Ability to handle multiple tasks

Patience and passion for customer experiences

Education

High school diploma or equivalent

Job description

Overview

Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers—making the world a little more connected, one interaction at a time.

Would you like to be part of an amazing team with a mission to provide world-class digital self-serve support? A work-from-home Digital Experience Client Representative position is now available in the Laval area!

What We Offer

• Hourly compensation of $20.25/hour (including a bonus of $4.15/hour);
• Great daytime, weekday working hours. Enjoy your free evenings and weekends!
• Fully-paid training and coaching program;
• Full benefits package after six months, including: comprehensive insurance (medical, dental, and life); enhanced RRSP participation; preferential pricing on insurance; discounts on telecommunications products and services.
• Work from the comfort of your own home (equipment provided).

Responsibilities

• Respond to customer inquiries related to digital self-serve platforms in a timely and efficient manner;
• Assist callers with their self-serve platform needs such as access, navigation, registration, etc.;
• Fully understand the customer’s situation by asking the right questions;
• Be an advocate for digital support, aiming to improve self-serve adoption.

Qualifications

• Bilingual: fluent in English and French to interact with both French and English-speaking customers in Canada. Approximately 85% of calls will be answered in English.
• Eligibility criteria:
• Available to work up to 40 hours a week—Monday to Friday, 8 AM to 6 PM (EST);
• Reside within 100 km of the NQX Laval center to be able to travel there if necessary;
• For work from home, have a high-speed Internet connection of at least 25 MBPS and a secure, quiet workspace.
• Patience and passion for delivering exceptional customer experiences with a positive attitude;
• Ability to work in a computerized environment and handle multiple tasks simultaneously;
• Excellent oral and written communication skills and the ability to connect quickly with people;
• Motivated to grow personally and professionally within a winning team, with a willingness to learn and develop;
• Maintain professional interactions at all times with customers and internal partners;
• Previous experience in a call center or customer service role is an asset.

Training start date: August 5

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment is essential to effectively support businesses and create authentic, memorable interactions with their customers. People are at the heart of everything we do—we nurture talent and support our teams at every stage of their journey.

NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? Apply now!