Remote Customer Success Associate

Bilinguallink; Orangeville; Remote; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Remote work

Mentorship and development

Extended medical & dental benefits

Healthcare spending account

Health & Wellness Spending Account

Employee assistance program (EAP)

Flexible time off

Job summary

Cardata is seeking a Customer Success Associate with strong data and analytical skills to support ongoing management of customer programs through reporting, analysis and audits. You’ll partner with Customer Success Operations and CSMs to prepare for program reviews, renewals and expansions.

This role is hands-on with Cardata’s reporting tools and Excel; you’ll help translate findings into clear recommendations for customers, while building product knowledge for a future CSM role.

Qualifications

• 1–3 years in operations, reporting or data-focused roles.
• Strong Excel data cleaning and analysis skills.
• Careful with cross-checks and verifying results.
• Excellent listening and collaboration abilities.
• Able to manage competing deadlines and communicate progress.
• Curious about what data means for customers' programs.

Responsibilities

• Partner with CSMs to understand renewal and audit data needs.
• Become an expert in Cardata’s reporting tools and prepare reports.
• Use Excel to clean, compare and analyze program data.
• Prepare mileage band audits and rate analyses.
• Interpret findings and shape customer-facing recommendations.
• Create ad hoc reports and document recurring requirements.

Skills

Ops experience

Data analysis

Attention to detail

Active listening

Collaboration

Time management

Learning agility

Tools

Excel

Pivot tables

Formulas

Job description

Ready to accelerate your career?

Cardata is where driven people make an outsized impact. We’re a small but mighty team transforming how businesses manage vehicle reimbursement — replacing outdated programs with smart, automated solutions.

Our vision is bold: to provide the most comprehensive, intelligent, and automated software and services for creating ideal vehicle programs. And we’re building toward that vision every single day.

Join us and you’ll find challenge, growth, and the chance to deliver real impact — helping hundreds of companies and thousands of drivers across North America focus on the work that matters most to them.

Cardata is looking for a Customer Success Associate with strong data and analytical skills who is interested in building a career in Customer Success. You’ll partner with Customer Success Operations and our Customer Success Managers (CSMs) to support the ongoing management of customer programs through reporting, analysis and audits.You’ll gain hands‑on experience with Cardata’s product, reimbursement programs and the decisions customers make using their data. Your work will help CSMs prepare for program reviews, renewals and expansion conversations by giving them accurate analysis and a clear understanding of what it means for the customer. This role is an opportunity to build the product knowledge and customer perspective needed for a future CSM role.

Note: this role does not own a book of business.

What you’ll do

• Partner with CSMs to understand the goals of upcoming renewals, program reviews, quarterly business reviews and audits, and clarify the data needed for each
• Become an expert in Cardata’s reporting tools, using them to set up and prepare accurate reports
• Use Excel to clean, compare and analyze program data, investigate discrepancies and verify your results
• Prepare mileage band audits, running rate analyses and other reports that help CSMs assess program performance
• Work with CSMs to interpret findings and shape the story, recommendations and customer impact they will bring into presentations and conversations
• Create ad hoc reports for customer needs and document recurring reporting requirements

What you bring

• 1–3 years of experience in an operations, reporting or data-focused role, such as Operations Assistant, Reporting Coordinator, Data Specialist or Junior Data Analyst
• Strong working knowledge of Excel, including cleaning and comparing data, using pivot tables and writing formulas
• Strong attention to detail and a commitment to accurate work; you use formulas, cross-checks and other methods to verify results, and question numbers that do not make sense
• Strong active listening and collaboration skills; you can understand a request, ask the right questions and clarify what the analysis needs to answer
• The ability to manage competing deadlines, communicate progress and set clear expectations with colleagues about delivery
• Strong curiosity about what the data means for a customer’s program and the ability to explain findings clearly
• Learning agility and an interest in developing deep knowledge of Cardata’s products, reporting tools and reimbursement programs

Compensation:

In line with Ontario’s Pay Transparency legislation, the expected base compensation for this role is $55,000–$65,000 CAD annually (dependent on experience and competency). This is a vacant position, and we are hiring with intention and seeking someone who will bring new perspective, contribute meaningfully to the team, and grow with the organization.

Why you’ll love working at Cardata:

We’ll be honest — Cardata isn’t for everyone. If you thrive in a fast‑paced environment, take extreme ownership, and constantly push yourself (and your work) to be the best, you’ll fit right in.

You’ll be surrounded by driven teammates who genuinely care — about the work, about our customers, and about helping each other succeed. Together, we take on ambitious goals and celebrate the wins along the way.

What we offer in return for you bringing your best:

• Remote work and flexible working hours
• Mentorship and development opportunities (to help you achieve your career goals!)
• Extended medical & dental benefits
• Healthcare spending account
• $3,000 annual Health and Wellness Spending Account to support your overall wellbeing
• Employee assistance program (EAP)
• Flexible (Unlimited) Time Off: No annual cap on vacation, supported by a trust‑based, flexible approach to time away.

Cardata is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.

If you require accommodations during the recruitment process, please let us know.