Remote Customer Service Specialist – Full Training & Benefits

Spade Recruiting; Parksville; Remote; CAD 35,000 - 50,000; Full time

Job summary

A growing organization is seeking self-driven individuals to assist clients and provide top-notch service in a fully remote position. Responsibilities include handling customer inquiries, distributing enrollment materials, and creating policies tailored to client needs. With full training and opportunities for advancement, this role supports a healthy work-life balance and offers full benefits after three months.

Benefits

Full training provided

100% work from home

Competitive compensation

Paid weekly along with earned bonuses

Career advancement opportunities

Full benefits after 3 months

Values a healthy work-life balance

Responsibilities

• Distribute benefit enrollment materials and determine eligibility.
• Handle incoming customer service calls and inquiries.
• Create individualized policies via Needs Analysis system.
• Work with management to stay updated on new products.

Job description

We’re looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day, providing outstanding service and product knowledge.

Duties :

1. Distribute all benefit enrollment materials and determine eligibility.
2. Handle incoming customer service calls.
3. Dispatch incoming customer phone calls.
4. Accept customer calls and return customer inquiries.
5. Respond to client requests for coverages while representing their best interests.
6. Create and explain individualized policies via our Needs Analysis system.
7. Work and learn from management teams to stay up to date on new products, services, and policies.

Job Benefits :

• Full training provided.
• 100% work from home.
• Competitive compensation.
• Paid weekly along with earned bonuses.
• Career advancement opportunities.
• Full benefits after 3 months.
• Values a healthy work-life balance.