Remote Customer Service Representative (Saskatchewan)

MCI; Canada; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading Business Process Outsourcing company is seeking a Customer Service Representative to handle inbound inquiries and troubleshoot technical issues. The role offers opportunities for career advancement, paid training, and comprehensive health benefits. Ideal candidates should be at least 18 years old and possess excellent communication skills. The position supports remote work, promoting work-life balance.

Benefits

Paid time off

Paid training

Comprehensive health benefits

Contests with cash bonuses and prizes

Qualifications

• Must be 18 years of age or older.
• Experience in customer service or tech support preferred.
• Fast and accurate typing skills (20+ words a minute) are a plus.

Responsibilities

• Handle inbound inquiries and troubleshoot basic technical issues.
• Interact with customers to resolve support issues.
• Utilize systems to complete account management tasks.
• Ensure first call resolution through effective problem-solving.
• Escalate customer dissatisfaction appropriately.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Basic Microsoft Office Suite knowledge

Troubleshooting abilities

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Paid time off and paid holidays to ensure work-life balance
- Participate in contests with cash bonuses and prizes, including electronics and vacations
- Comprehensive health benefits available after 90 days of employment
- Fun, engaging work environment with a casual dress code
- Paid training provided to help you develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Handle inbound inquiries and troubleshoot basic technical issues for customers
- Interact with customers to resolve support issues and sell new products and services
- Utilize systems and technology to complete account management tasks
- Ensure first call resolution through effective problem-solving and call handling
- Appropriately escalate customer dissatisfaction to the managerial team

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications):
- Experience in customer service, tech support, inside sales, or back-office support
- Ability to type swiftly and accurately (20+ words a minute)
- Strong team orientation and customer focus
- An aptitude for conflict resolution, problem-solving, and negotiation

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