Remote Customer Service Representative (Prince Edward Island)

Sydney Call Centre; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading business process outsourcing provider in Canada is seeking customer service representatives. You will resolve customer issues, manage accounts, and recognize sales opportunities in a collaborative environment. Ideal candidates possess a high school diploma, excellent communication skills, and a basic understanding of Microsoft Office. This position offers competitive compensation and opportunities for growth.

Benefits

Competitive compensation

Career advancement opportunities

Comprehensive health benefits

Paid Time Off

Incentives and rewards

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Ensure first call resolution through problem-solving and effective call handling.

Skills

Organizational skills

Communication skills

Customer focus

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Competitive compensation based on experience
• Opportunity for career advancement and growth within the organization
• Incentives & rewards including cash bonuses and prizes
• Comprehensive health benefits available after 90 days for full-time employees
• Paid Time Off and paid holidays to support work-life balance
• Supportive and engaging work environment with a focus on team collaboration

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes with customers
• Ensure first call resolution through problem-solving and effective call handling

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to evaluate, troubleshoot, and follow up on customer issues

Preferred Qualifications

• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and the ability to build relationships with your team and customers

#BPO #CustomerService #CareerGrowth #CompetitiveBenefits #TeamCulture

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