Remote Customer Service Representative (Nova Scotia)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service solutions provider in Canada is seeking candidates for a role involving handling inbound customer inquiries and troubleshooting technical issues. Candidates should have a high school diploma, strong communication skills, and basic knowledge of Microsoft Office. Opportunities for bonuses and a flexible work-from-home schedule are available.

Benefits

Hourly pay with bonuses

Comprehensive benefits including health insurance

Flexible work-from-home schedule

Casual dress code

Company-provided laptop

Qualifications

• Candidates must be at least 18 years of age.
• Excellent organizational, written, and oral communication skills are essential.
• Basic knowledge of Microsoft Office and Windows OS is required.

Responsibilities

• Handle inbound inquiries and troubleshoot basic technical issues.
• Utilize systems to manage customer accounts.
• Identify sales opportunities and promote products.

Skills

Organizational skills

Written communication

Oral communication

Typing speed (20+ wpm)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Why consider this job opportunity

• Hourly pay with opportunities for bonuses
• Comprehensive benefits including medical, dental, vision, life insurance, and retirement plans
• Flexible work-from-home schedule with paid training and time off
• Engaging work environment with daily contests and prizes
• Opportunities for career advancement and internal promotions
• Casual dress code and company-provided laptop

What to Expect (Job Responsibilities)

• Handle inbound inquiries and troubleshoot basic technical issues for customers
• Utilize systems and technology to manage customer accounts and resolve issues
• Identify sales opportunities and apply skills to promote products and services
• Escalate customer dissatisfaction to the managerial team when necessary
• Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications)

• Must be at least 18 years of age
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type at least 20 words per minute accurately
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications)

• Previous experience in customer service, tech support, inside sales, or back-office support
• Strong aptitude for conflict resolution and negotiation
• Demonstrated ability to thrive in a fast-paced environment

#CustomerService #RemoteWork #CareerGrowth #BPO #JobOpportunity

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