Remote Customer Service Representative (Canada) – Caroline & Laura, Ltd.

Caroline & Laura, ltd; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in children's fashion is seeking dedicated individuals for their remote customer service team. This role offers the opportunity to provide exceptional support to customers, assisting with inquiries and ensuring a seamless shopping experience. With flexible scheduling options and competitive pay, this position is perfect for those passionate about fashion and retail. Join a growing company that values career growth and offers employee discounts on exclusive European clothing. If you thrive in a remote environment and enjoy helping others, this opportunity is for you!

Benefits

Competitive Hourly Pay

Fully Remote Position

Flexible Scheduling

Career Growth Opportunities

Paid Training

Employee Discounts

Health and Wellness Benefits

Qualifications

• Experience in customer service is preferred for this role.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries about products and orders.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Tech-Savvy

Education

Previous Customer Service Experience

Tools

Email

Online Chat Tools

Job description

About Us

Caroline & Laura, Ltd. is a premier children's clothing boutique based in Cedarhurst, New York. Named after our two daughters, our store offers an exquisite collection of European clothing and accessories for newborns, children, and teens. We specialize in unique, trendy, and high-quality apparel, providing stress-free shopping experiences for our customers. As we expand into Canada, we are looking for dedicated individuals to join our remote customer service team.

Job Responsibilities

1. Provide exceptional customer service via phone, email, and chat.
2. Assist customers with inquiries about products, orders, and shipping.
3. Handle returns, exchanges, and customer concerns with professionalism.
4. Maintain knowledge of our product lines and latest fashion trends.
5. Collaborate with team members to enhance the customer experience.

Qualifications

1. Previous customer service experience preferred.
2. Strong communication and problem-solving skills.
3. Ability to work independently in a remote environment.
4. Tech-savvy with proficiency in email and online chat tools.
5. Passion for children's fashion and retail is a plus!

Benefits

1. Competitive hourly pay ($24 - $35 per hour).
2. Fully remote position – work from home.
3. Flexible scheduling options (Full-time & Part-time available).
4. Career growth opportunities within a growing company.
5. Paid training and ongoing support.
6. Employee discounts on our exclusive European children's clothing.
7. Health and wellness benefits (for full-time employees).